Manager Management
Resume:
KEITH KOEBEL
**** **** ***** . ********, ** ***** . *******@*****.*** . 502-***-**** .
Qualifications Profile
Highly accomplished Management and Network Analyst with extensive
experience in management and problem resolution, installation and
maintenance in telecommunication and technology sectors.
> Exceptional leadership and proven supervisory abilities; assembler,
mentor, trainer, and supervisor that produced quality production in
all areas assigned, also computer troubleshooting of numerous
platforms and personnel.
> Recognized for continual employer and employee relations with a
communication style stressing team work, while remaining focused in a
dynamic, and very fast-paced environment.
> Influential communications skills; adept at establishing and
maintaining loyal and lasting relationships with supervisors, co-
workers and subordinates, while articulating highly technical products
and software applications at all levels of technical proficiency.
> Innovative problem-solving and analytical skills, superior analyzing
of information and evaluating results to choose the best solution and
solve problems in short fuse situations.
> Unparalleled analysis and business development acumen; capable of
developing short and long term solutions along with troubleshooting
and maintenance as needed on a daily basis.
Technical and management strengths
Technical Support Problem Resolution Hardware and Software
Helpdesk Excellence Maintenance Systems Integration
IT Operations Strategic Planning and Budgeting and Technology
Management Execution Procurement
Network Installation Systems Implementation User Training & Support
Technical Background
Platforms: IBM/Lenovo & DELL Workstations, Laptops and Servers, Lexmark
and HP Printers, XIOTec SAN, Konica Minolta Bizhub and Sharp,
Blackberry, Palm Pilot
Networking: LAN/WAN technologies, VPN, including hubs, routers, switches,
wiring. Cisco/HP/3Com/IBM equipment, VoIP
Tools: Novell Netware CNE/CNA, Novell GroupWise, eDirectory, Active
Directory, Windows Server, Microsoft Office Suite (Word, Excel,
PowerPoint, Access, Outlook), Adobe Acrobat, VMWare, GWAVA
Redline, IP Monitor - Solar Winds, Track-It, Backup Exec, Backup
Express
Professional Experience
DGV SERVICES, Crestwood, KY 2013 to
Present
Account Manager
Responsible of collecting accounts receivables for various medical
providers. Posting funds collected to patient accounts. Confirming both
primary and secondary insurance is filed correctly, including Medicare and
Medicaid..
AGUIAR INJURY LAWYERS, LOUISVILLE, KY 2012
- 2013
Information Technology Manager
Manage IT Department, providing all functions of IT/Infrastructure
including Systems Administration and Desktop Support. Worked with vendors
on purchase and installation of all hardware and software.
Key Achievements:
. Managed Information Technology Department, supporting 75+ workstations
ensuring efficient, effective and secure operations.
. Organized and implemented the relocation and consolidation of
satellite offices to one major corporate office.
. Maintained accurate IT Asset-Inventory and up to date systems and
operations documentation.
. Lead the team's daily activities as well as dispatching incidents
appropriately
. Manage the scheduling of multiple teams for 24/7 and holiday coverage
. Be a contributing member of the Management Team
DRE MEDICAL, Louisville, KY 2011 - 2012
Information Technology Manager
Responsible for all aspects of technology service delivery within defined
areas, Infrastructure, User Support and Enterprise Systems.
Key Achievements:
. Implemented and centralized printing and reduced printing cost over
30% monthly.
. Negotiated MPLS installation for multiple locations.
. Implement VoIP phone system with Windstream.
. Ensure defined systems, processes, and methodologies are followed
accordingly
. Manage the scheduling of multiple teams for 24/7 and holiday coverage
. Work collaboratively with senior management to assess accountability,
performance and compensation for teams and develop performance plans
and metrics for technical support team
. Work with other departments in the organization to review current
process and procedures and bring innovation to the management team
. Collaboratively develop on-going training program for team members
HILLIARD LYONS, Louisville, KY 2010 - 2011
Help Desk Supervisor
Provided application and technology support as part of a team that
maintains the Firm's Technology Help Desk Operation.
Key Achievements:
. Provides expert and creative solutions to user problems on laptops and
desktops for 1000 plus users in 13 states.
. Acquired and maintained knowledge of relevant product offerings to be
able to provide accurate solutions to end users for short and long
term needs.
. Coordinated user and support issues among corporate sites to ensure
timely distribution of knowledge and provided a very real positive
impact on user satisfaction and productivity.
. Converted Help Desk from an answering service to Tier 1 and Tier 2
support
. Implemented SLA and Customer Satisfaction questionnaire
. Lead the team's daily activities as well as dispatching incidents
appropriately
. Acted as a product liaison for major products, working with other
corporate departments and third party developers to solve technical
issues.
. Work with other departments in the organization to review current
process and procedures and bring innovation to the management team
. Collaboratively develop on-going training program for team members
FIVE-STAR TECHNOLOGY SOLUTIONS, Sellersburg, IN 2009 - 2010
Vice President Business Development Manager
An aggressive results-oriented sales professional that can execute a solid
sales plan and meet goals and objectives.
Key Achievements:
. Worked closely with the owner on business development and ongoing
strategic opportunities.
. Developed and managed multiple successful marketing campaigns.
. Developed new prospects, identified leads, and secured new business
and existing clients.
. Be a contributing member of the Management Team
. Work with other departments in the organization to review current
process and procedures and bring innovation to the management team
REPUBLIC BANK and TRUST COMPANY, Louisville, KY 1997 - 2009
Assistant Vice President Technology Services Manager
Responsible for the security, availability and integrity of sensitive
business data. Performed periodic audits of technical service processes,
computing assets and service delivery. Provided end user support for 1000
plus users in 48 locations in four states. Proven ability to demonstrate
high levels of internal drive and achievement which resulted in promotions
from Computer Specialist to Assistant Vice President.
Key Achievements:
. Coordinated, managed and oversaw the move of over 100 employees to new
office location. Directed operations from the beginning of
installation of networking and cables to every employee established in
efficient cubicle stations with working computers, phones, and
printers as well as all personal effects. Oversaw the setup of all
servers and training rooms.
. Hardware and software installation and configuration for all banks
"refresh" of Personal Computers, Monitors, Printers and Servers.
. Coordinated, managed and oversaw Novell Netware upgrade of 78 servers
throughout enterprise. Rolled out IPrint at the time of upgrade.
. Responsible of implementing the current asset tracking system.
. Evaluated and Implemented ticketing system
. Implemented SLA and Customer satisfaction questionnaire
. Lead the team's daily activities as well as dispatching incidents
appropriately
. Ensure defined systems, processes, and methodologies are followed
accordingly
. Manage the scheduling of multiple teams for 24/7 and holiday coverage
. Be a contributing member of the Management Team
. Proactively identify and implement opportunities to improve customer
experience
. Work collaboratively with senior management to assess accountability,
performance and compensation for teams and develop performance plans
and metrics for technical support team
. Work with other departments in the organization to review current
process and procedures and bring innovation to the management team
. Collaboratively develop on-going training program for team members
inacom, louisville, ky 1987 - 1997
National Sales Manager
Provided business solutions to high-tech industries, focused on technology
consulting, training and procurement.
Key Achievements:
. Responsible for the success of the company's Louisville office in
bringing the latest technologies into the marketplace, with annual
sales projections of over three million real dollars.
Education / Training
1987
Associate Degree ( Major in Micro Computer Science
kentucky polytechnic institute, Louisville, KY
special interests
2004 to Present
Independent Sports Official
independent sports official association, Louisville, KY
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