Customer Service Sales

Patricia A. Clay

**** ********* *****

N CHESTERFIELD, VA 23234

Phone: 804-***-****

Fax Number: 804-***-****

********@*******.***

Background Information

Qualifications

● Strong relationship building, negotiation skills, and business acumen;

● Strong work ethic and attention to detail with ability to garner the loyalty and trust of clients;

● Consistently delivers excellent customer service based in conceptual sales principles, e.g., customer focus; listening

actively; utilizing probing skills to obtain relevant information to address needs; problem solving with ability to choose best

fit for customer;

● Proven ability to multitask in a fast paced environment; flexible, coachable, and willing to learn;

● Excellent selling skills with proven track record of increasing corporate revenues and profitability;

● Strong presentation, prospecting and closing proficiency;

● Strong planning and organization skills;

Employment History

Direct Sales Representative

01/2011 - 11/2013 Gem Talent dba Verizon Richmond, VA

Maximized the customer experience by providing strong understanding and enthusiasm around Verizon products and services.

Created sales presentations; Presented informational seminars; Networked and retrieved referrals.

Consumer sales experience along with door-to-door, business-to-business and telemarketing expertise in consultative selling. In

addition, work ethic, being goal-oriented, excellent communication and interpersonal skills was essential to success.

Top sales representative in Richmond. Met or exceeded sales quotas in an accountability-based culture.

Maintained detailed sales product knowledge, including competitive information.

Provided superior customer service with all customer interactions.

Evaluated customers' potential product needs and made appropriate recommendations.

Utilized retention techniques to proactively retain existing customers from canceling service.

Direct Sales Representative

01/2008 - 12/2010 Comcast Communications 918 North Blvd, Richmond, VA

Front line customer service for residential clients for all of their home entertainment needs from Comcast.

Handled customer concerns with products and/or services issues and offered resolutions.

Utilized sales process to consult with former clients and create the right package of entertainment for them.

Consumer sales experience along with door-to-door, business-to-business or telemarketing expertise in consultative selling is a

must. In addition, work ethic, being goal-oriented, excellent communication and interpersonal skills are all essential to success.

Media Consultant - Telephone and BtoB Sales

01/2001 - 01/2008 Verizon Information Systems 10900 Nuckols Rd, Glen Allen, VA

Built relationships & rapport with clients to quickly identify the needs/gaps in their marketing plan and provided solid solutions

based on needs.

Reviewed online forms of advertising with clients who may only have in the past relied on “traditional” advertising.

Worked directly with business owners, executives and decision makers of small to medium size businesses.

Cold called prospective new clients utilizing consultative sales skills to qualify and disqualify them.

Excellent ability to manage multiple tasks in a high pressured sales and customer service environmen t.

Handled assigned accounts with annual revenue of $672,000 - $1,400,000.

Sales Administrator (BtoB)

01/1982 - 01/2001 American Bible Society 1865 Broadway, New York City, NY

Administrator of National Sales & Marketing department for multimillion dollar Bible manufacturer.

Directly led, supervised and managed a department of 100+ associates, with 7 Unit Manager direct reports.

5 years Call Center Management experience. Clearly communicated expectations, issues, and feedback.

Developed and delivered results-driven communication strategies and plans that helped to drive change communications efforts

in support of the overall business.

Managed various projects/initiatives as they related to the Customer Experience i.e., scheduling, organizing and coordinating

hotel accommodations, meeting spaces, invitations, audio-visual equipment, video conference system, and other technical

support, catering, publicity, registration process, supplies, clerical support, security arrangements and transportation..

Conducted business process re-engineering efforts, where key strategic business processes and selected functions were analyzed

to increase the efficiency and effectiveness of operations;

Continuously analyzed business work flows and productivity/efficiency results in order to seek process improvements and

deliver world class customer satisfaction scores.

Traveled to major denomination vendor shows to showcase resources 6 to 8 times per year.

Increased sales 11-30% annually.

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

05/31/1993 Nyack College Nyack, NY Bachelor's Organizational

Degree Management

05/1975 Virginia Commonwealth Richmond, Bachelor's Special Education/

University VA Degree Mental Retarded

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