Manager Customer Service
Resume:
Nganavirgis s/o Thanimalai David @ Vee
No.***, Jalan Merak 14, Taman Thivy Jaya,
***** ********, ****** ******** **** Malaysia.
H/P: 012-*******, e-mail:********@*****.***
Date of birth/age : March 17, 1967 / 48 years old.
Nationality : Malaysian
Marital status : Married with 2 children; 1 Boy and 1 Girl.
Health : Excellent, 5’ 9.5”, 82 kg.
I/C No. : 670317 – 05 5409.
Passport No. :
Religious : Catholic Christian
Language : English, Tamil, and Malay
Academic background
o Master’s degree in Engineering (Manufacturing Management),2006~2008
The University of South Australia
o First degree in Industrial Engineering, 2002~2002
The Generale Polytechnic of Canada
o Diploma in Manufacturing Technology,1998~2000
The German Malaysia Institute, Malaysia
o Advanced Certificate in Engineering Inspection, 1993~1994
The Industrial Trade Training Institute, KL
Career Objective
Pursuing a challenging role, allows demonstration of strategic plan and implementation of
result oriented activities, believing in best practices of continuous improvement innovatively.
OPERATION / PRODUCTION / PLANT MANAGEMENT
Result producing management career spanning 20+ years experience; demonstrating year over
year improvements in Quality, Cost, and Delivery function. A strong and decisive operation
leader with excellent analytical; organizational team building and planning skills. Maintain
uncompromising focus on high quality standards and bottom line profit improvement. Good
technical and communication abilities. Core knowledge and skill areas include:
o Quality Assurance Management о Process Simplification & Redesign
о Workflow Planning о Planning System Development
o Cost Control Strategies о Facilities/Operation Revamping
o Operations Improvement о Lean Manufacturing Practices
o TPM knowledge
о Safety Standards / Compliance
1
PROFESSIONAL EXPERIENCE
1)CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia Aug’2014
Present
(Industry : Glove hand formers – Ceramic) Quality Assurance Manager
Achieves quality assurance operational objectives by contributing information and analysis to
strategic plans and reviews; preparing and completing action plans; implementing production,
productivity, quality, and customer service standards; identifying and resolving problems;
completing audits; determining system improvements; implementing change. Develops quality
assurance plans by conducting hazard analyses; identifying critical control points and
preventive measures; establishing critical limits, monitoring procedures, corrective actions, and
verification procedures; monitoring inventories. Validates quality processes by establishing
product specifications and quality attributes; measuring production; documenting evidence;
determining operational and performance qualification; writing and updating quality assurance
procedures. Maintains and improves product quality by completing product, company, system,
compliance, and surveillance audits; investigating customer complaints; collaborating with
other members of management to develop new product and engineering designs, and
manufacturing and training methods. Prepares quality documentation and reports by collecting,
analyzing and summarizing information and trends including failed processes, stability studies,
recalls, corrective actions, and re validations. Updates job knowledge by studying trends in and
developments in quality management. Enhances department and organization reputation by
accepting ownership for accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
2)CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia Jan’2010
Aug’2014
(Industry : Glove hand formers – Ceramic) Production Manager
Responsible for heading the Production Department towards achieving productivity, efficiency,
delivery, and energy management. Thus, so far successfully achieved 92% for each mentioned
category. The main challenging task is to identify, develop and implement innovative driven
ideas as it helps to improve cycle time and capacity of machineries and complex system. Some
of my former assignments included the responsibility to develop conveyor system at initial
stage, middle stage, final stage and secondary finishing. Responsible for recycle of waste
energy . Although committed to production department but holding responsible for overall
factory plant as engulf 85% of factory lay out. . Responsible for planning of manpower, raw
material inventory, and continous improvement. Responsible to facilitate, engage, equip, and
lead all production channels ( various segments) and staffs (11 supervisors, 2 engineers and
300 operatives) with appropriate training, tools, and strategy development for products.
Responsible to work closely with Sales, Engineering, Purchasing and Quality Assurance to
ensure that product implementation schedules are met. Responsible to lies with Administration
and Human resource department to look after employees issues. Assign to other duties request
by Management.
2) CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia 2005
Present
(Industry : Glove hand formers – Ceramic) Assistant Production Manager cum Acting
Production Manager
Achievement
scrap rate – 13% to 9% best
o
delivery royalty 85% to 97%(maximum) –best
o
work in progress 42% to 25% moderate
o
productivity 82% to 93% best
o
efficiency 1.83pcs/hr to 2.34pcs/hr best
o
reduce energy consumption gas, compressed air, electric and
o
re use waste energy moderate
o
Innovatively shortened cycle time, process flow, modified line, encouraged localizing of
o
raw materials, introducing incentive scheme instead of overtime, eliminates unnecessary
activities.
o Setting of departmental goal
o Assisting MD in setting company wide strategy.
2) Sanko Kasei, Bangi /Selangor, M’sia 2000 2004 (Industry : Injection Moulding)
QA Engineer
Achievement
o Earned bridge of trust from bigger industrial players such as Sony, Hitachi, Sharp, and JVC
that have boosted up company’s sales
o Worked hand in hand with QA manager to set up company wide procedures [ISO]
o Carry out vendor audit
o Introduced machine performance index through ‘ SPC analytical’
3) Vocational Institute, Kajang/Selangor 2001 2003 ( Industry: Mechatronic),
3
Technical Training Officer
Achievement
o Carried out induction training Level I for employees from various industries.
4) Takahata Precision, Balakong /Selangor, M’sia 1994 2000 (Industry : Injection
Moulding),Inspector Technician Supervisor
Achievement
o Production information system set up
o Initiated SOP
o Improvement on CD Mecha deficiency (75%) best
o Parts were weighed with no high scale measurement(78%) best
o Machine downtime decreased (3hrs/daily to 3hrs/weekly) moderate
o Total elimination of dust contamination from prism transparent product that almost losing
business (obtained RM 1.2 M worth business)
o Pre production approval by mould set up and qualifying the 1st piece.
5) Teaching, Bahau /N.Sembilan, M’sia 1988 1992 (Educational
Department) Teacher
Achievement
o Set and guided the students to achieve goal in primary evaluation.
Technical knowledge
Interpret 3D drawing, Handling of workshop machineries (lathing, milling, welding, NDT and
DT), Programmed logic control, Pneumatic, Hydraulic, Coordinated measuring machine,
Polymer science, Ceramic engineering, Metallurgy, Statistical process control and well verse
with manufacturing flow.
Field related short term courses attended
Failure Mode effective Analysis, Safety and Health, SPC, Injection Molding, Ceramic
rheology and firing, and Termination Employees guidelines.
Principles in life & Characters
o Result oriented
o Learn from failures other wise fail to learn
o Moderate in communication but a strong observer for improvement
o A step ahead by being mentor/developing others
Purpose for leaving all above mentioned companies
o Career development and better offer
Availability
Available date : 2 months notice
Current Salary : RM 11,700 + 1 car
Expected Salary : RM 16,000 + bonus
References: a) Kantharow [016-*******] Consultant/Ex QA Manager/Lecturer .
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