Customer Service Representative
Resume:
Steve Duong
Add: Unit ****, Cityland Tower *, Dela Rosa, Makati, Philippine
Tel: +63-906-****-***
Email: *********@*****.***
OBJECTIVE
To work in a professional working environment.
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To contribute for the company development.
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To grow together in the organization.
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PERSONAL INFORMATION
Full name : Dong Xuan Duong
Date of birth : 03 – 15 – 1986
Place of birth : Xuan Quang, Bao Thang, Lao Cai, Vietnam
Foreign Address : 802, CT3B, Me Tri Thuong, Tu Liem Dtr., Ha Noi, Vietnam
EDUCATIONAL BACKGROUND
: University of the Philippine Los Ba os
2010 2012
Master of Management, major in Development
: Laguna State Polytechnic University
2007 2009
Bubukal, Sta. Cruz, Laguna, Philippine
Bachelor of Science in Education, major in English
(2 last year under an exchange student program)
: Thai Nguyen University
2005 2007
Thai Nguyen city, Vietnam
Bachelor of Science in Education, major in English (2 first year)
2001 – 2004 : Bao Thang National High School, Lao Cai, Vietnam
WORKING EXPERIENCE
: Freelancer
2014
Financial translator/ Financial data research/ Financial report editor
: International Coach Simplification Corporation
2013
Project Manager
Job Descriptions
– Plan, organize and lead the group of staffs per project.
– Major scope of work (per project in general):
• identify internal risks in an organization,
• reduce internal losses and mis-communication,
• forecast financial situation,
• simplify manament system,
• resolve organizational re-organizing/ re-engineering needs.
2009 – 2012 : American Power Conversion Corp. (recently known as Schneider Electric)
ASEAN Customer Service Representative – Team Leader
Job Descriptions
A – Customer Service Representative:
– Act as company gatekeeper.
– Build up customer’s loyalty.
– Communicating courteously with customers by telephone, email and live chat.
– Resolve customer’s complaints.
– Satisfy customer by resolving all issue when they feedback.
– Advise customer on company information, products and innovations.
– Answer technical inquires about company products.
– Provide warranty support.
B – Team Leader:
– Convey or cascade team members.
– Helping the team to achieve goals.
– Complete reports.
– Handle complaints of both customer and team members.
– Supervise the team on daily activities specially when the manager is not at office.
RELATED WORKING SKILLS
Fluent in oral and written communication in Vietnamese, English.
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Good at working knowledge of Computers and Desktop Applications (Word, Excel,
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Internet, and Outlook)
Experience in working in multinational environment.
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Positive attitude with ability to interact to individuals in work group.
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Dealing with issues in a mature and professional manner.
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Self-discipline, business minded.
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REFERAL PERSON
1. Mr. Hoang Van Hung, Capital IQ (a division of Standard & Poors), financial translator
Mobile phone: +63-915*-****-**
2. Mr. Dexter Nabuab, American Power Conversion by Schneider Electric, ASEAN customer care
center manager
Mobile phone: +63-917-****-***
3. Ph.D. Tran Dinh Chien, Hung Vuong University, Vietnam
Mobile phone: +84-988-***-***
Contact this candidate