May **, ****

To Whom it may concern:

Please find the attached resume for your search for a Customer Service Representative as found on monster.com.

I have extensive (eighteen years) experience in an inbound/outbound call center and customer service area of a major clothing distributor. Managing a territory of $10M annual volume, I nurture and maintain over two hundred accounts with active and passive calls in sales and customer service. Prioritizing these accounts ensures the retention of the largest and growth of the smallest.

I offer your organization maturity, dependability, and a drive to succeed. Tireless energy and excellent communication skills make me an ideal candidate as a new hire.

My last position of 18 years I was making 40k plus commission and incentives totaling up to 55k. I would have to be in the 40k range to make this position work for me.

Anticipating a positive response, I look forward to hearing from you to arrange a personal interview at your convenience.

Sincerely,

Wanda J. Mercik

WANDA J. MERCIK

83 Centre Street

North Easton, MA 02356

508-***-**** acpub1@r.postjobfree.com

OBJECTIVE: To secure a position within a growing organization in which my experience

and expertise will be recognized and rewarded.

INSIDE SALES REPRESENTATIVE ALPHA BRODER COMPANY 1996-2014

• Maintained client portfolio of $10M

• Serviced accounts ensuring quota achievement

• Contacted Buyers, Credit Analysts, and vendor mills

• Oversaw purchasing, returns, and trafficking

• Supported Outside Field Representatives

• Proficient with Microsoft Office and Outlook

• Interacted directly with Customer Service

ASSISTANT STORE MANAGER MARSHALL’S DEPARTMENT STORE 1993-1995

• Promoted merchandise to ensure maximum sales volume

• Supervised twenty plus employees

• Opened and closed retail facility

• Managed Customer Service, inventory control,

and margin attainment

AREA STORE MANAGER BRADLEES DEPARTMENT STORE 1990-1993

• Merchandised products to maximize salability

• Oversaw ordering, stocking, displays, and recapitulation

• Interacted with Customer Service

• Supervised Sales Associates

JEWELRY SUPERVISOR JBA MANAGEMENT 1987-1990

• Supervised all jewelry operations in ten facilities

• Monitored payroll, staffing, training, and merchandising

• Oversaw Department Managers to ensure maximum sales

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