Manager Management
Resume:
ROBIN M. CARTER
Phone:
Garden City Park, NY 11040
Email:**********@*****.***
Medical Office Manager
A proven office administrator adept at successfully responding to ever-
changing environments and situations. Able to work with, motivate, and
mentor diverse teams, while leading by example as an individual
contributor. Consistently remains calm and works well in high-pressure
situations, constantly seeking new challenges and process improvements.
Experienced leader recognized and tasked by executive management to improve
organizational effectiveness and efficiency. Extensive business acumen
providing the background to quickly assess and utilize the appropriate
response to meet the specific needs of the business requirement at hand.
Organized, detail oriented, and possesses high level customer service /
management skills.
Areas of Expertise
Customer-Service Oriented . Interdepartmental Relationship Management .
Client Collaboration . Personnel Management Client Relationship Management
. Excellent Problem Solver . Productivity Improvement . Attention to Detail
Excellent Organizational Skills . Focused and Results-Oriented . Supply
Management . Budget Management
Professional Experience
RADIANT SKIN DERMATOLOGY AND LASER, New York, NY January 2015-
FRONT OFFICE MANAGER
. Oversee and manage all aspects of the front office operations,
including insurance verification, collection of outstanding patient
balances, consultation and cosmetic procedure deposits.
. Responds to phone and internet inquiries.
. Implement procedural and policy changes as necessary to ensure
operational efficiency and improvement.
. Development of daily and weekly priority booking schedules for
staff to follow.
. Concierge for cosmetic patients.
KERIS DERMATOLOGY, New York, NY 2011
Front Office Manager
. Oversaw and managed all office operations and procedures, including
preparation of payroll and internal communications.
. Improved processes by designing new filing systems and monitoring
clerical functions to ensure completion.
. Increased office efficiencies by planning and implementing office
systems and by defining retention, protection, retrieval, and transfer
procedures.
. Selected, hired and trained new employees, offering coaching and
counseling on job duties as required.
. Scheduled and assigned employees, reporting to top level executives
and summarizing information based on trends.
. Analyzed special reports, summarizing information and identifying
trends to be used on ongoing performance.
. Coached and mentored employees, contributing to all team efforts.
. Prepared reports and summarized business trends to be used in
strategic planning and decision-making.
. Attended professional and technical educational workshops,
reviewing professional publications and establishing personal networks.
METRO MEDICAL MANAGEMENT, New York, NY 2009-2010
Medical Billing Agent
. Collected on delinquent accounts, outlining payment schedules and
alternative arrangements with patients. Monitored payments and followed
up with clients when payment lapses occurred.
. Reported on Medicare bad-debt costs, tracking billings and
monitoring collections to provide reports to management.
. Monitored compliance and procedural issues as needed, adhering to
professional standards and ensuring hospital policies were maintained at
all times.
. Enhanced billing department's and clinic's reputation by
accomplishing new and varying requests, exploring new opportunities to
offer enhanced service and operational efficiency.
THE SKIN SPECIALTY GROUP, New York, NY 2006-2009
Office Administrator / Executive Assistant
. Assisted in all level of staff and operational support, preparing
reports, presentations and memorandums as needed.
. Designed new employee attendance management systems and processes,
reducing interoffice conflicts and enhancing operational success.
. Tracked office inventory and assisted in departmental budget
development and expense management.
. Maintained administrative personnel and monitored all travel
calendars and itineraries.
DR. RONALD SHERMAN / TRISH MCEVOY SKIN CARE CENTER, New York, NY 1986-2003
Office Manager (2001-2003)
. Monitored all operational and clerical duties for the office,
allocating available resources to ensure successful task performance.
Coordinate all activities to ensure successful task performance.
. Hire, lead, mentor, and discipline teams of office staff, designing
and implementing systems to enhance performance.
. Designed and integrated filing systems, ensuring security,
integrity, and confidentiality of all data was maintained.
. Implemented procedural and policy changes to ensure operational
efficiency and improvement.
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