Service Management
Resume:
Jigisha Patel
Suwanee, GA *****
**********@*****.***
Business Analyst
Achieve Operational Efficiency Increase Revenue Deliver Process
Improvement Enable Superior Communication
Use root cause analysis to recognize issues and develop process
improvements leading to cost savings. Exceptional planning and
implementation capabilities.
Data Analysis Business Process Improvement Asset Management Strong
Analytics Skills Excellent Project Management Skills
Professional Experience
SPRINT CORPORATION (previously Nextel), Norcross, GA
2004 - 2015
Business Analyst II Aug 05
- Apr 15
Created and analyzed over 50 reports monthly to Field Service and Repair
reps and managers presenting costs, transactional volume, and other
pertinent information.
Facilitated everyday decisions through reports, decreasing costs by 25%.
Managed the development and implementation process of creating a Reporting
Team Site which involved departmental or cross-functional teams and
increased visibility and simplify the adhoc request process. Sharepoint
development with Infopath and SharePoint Designer creating custom lists,
libraries, work flows and forms. Training end users on lists, libraries,
pages, publishing, web parts, importing, exporting, navigation and many
other Sharepoint features during project deployments and with ongoing
support.
Worked with Field Managers resolving compliance issues by providing
detailed reports which in turn increased revenue by 30%.
Managed projects, plans, and developed schedule to ensure projects were
completed on a timely basis usually 90% of the time before the deadlines.
Identified and maintained process improvements, developing automated manual
reports, scorecards, and ad hoc reports.
1 Business Analyst
2004 - 2005
Created a Master Audit Report that provided Upper Management and Managers a
visibility of all the key metrics that affected all the locations within
Service and Repair department.
Decreased fraud by 30%, performing required audits on 1.3K locations and
following up providing resolution for Authorized Service Locations.
Assisted Authorized Service Centers, ensuring compliance with Nextel's
Service and Repair Policy.
Followed up with customers regarding Nextel Service Plan, ensuring customer
satisfaction.
Trained over 20 new employees on audit policies and procedures and updated
documentation for audit process.
J & J MANAGEMENT SYSTEMS, Norcross, GA
2004 - 2004
Auditor
Performed daily cash position analysis that providing reports monitoring
critical departmental targets.
Conducted daily financial and operation audits on over 20 check-cashing
locations, ensuring accurate reporting.
Provided daily performance reports to managers, providing detailed
operations data.
Performed daily bank reconciliations, analyzing cash position and ensuring
accuracy.
CIGNA HEALTHCARE, Jersey City, NJ 2001 - 2003
Business Analyst
Reduced cycle time for credentialing review process by 30% by facilitating
a quicker and efficient turn around time .
Assessed physician credentials, making final recommendation to Board of
Medical Directors on inclusion as members of CIGNA network.
Analyze credentialing data reports, developing statistical data on
trends / issues and providing regular feedback.
Audited outside vendors and reviewed quarterly reports, ensuring
medical criteria were met.
Worked with over 15-person team, managing special projects identifying
and implementing process improvement opportunities.
Education
MBA, Business Administration, Regis University, Denver, Colorado
BA, Information Systems, Rutgers University, Newark, NJ
Technical Skills
SQL MicroStrategy SharePoint
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