Manager Management

MOHAMMED R. HOSSAIN

**** ********** ** – Alexandria,VA 22309 - ***-***-****-*************@*****.***

OBJECTIVE: Obtain a position with an organization where I can maximize my

information technology experience, account management skills and customer quality

assurance.

PROFESSIONAL SUMMARY

Microsoft Certified Professional – SQL Server (2003)

Risk Management: Protected vulnerable networks following detailed risk

assessments.

Performed installations, configurations, upgrades, maintenance, and troubleshooting

for PC's, printers and telephones.

Skilled in providing Customer and End-User Help Desk Support

Expert at finding and resolving malfunctions, using exceptional technical and

communication skills to ensure minimization of downtime and optimal computer

performance.

Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

Software: MS Office (Word, Excel, Outlook, Access, PowerPoint)

EXPERIENCE

Desktop Support Specialist November 2013 – Present

Phacil, Inc. - Office of the Chief Information Officer (OCIO) - Quantico, Virginia

Conduct business impact analysis for vital functions; document recovery priorities of

the key processes, applications and data.

Provided support to end users relating to hardware and software, computer

applications, LAN components and peripherals.

Identified vulnerabilities, recommend corrective measures and ensure the adequacy of

existing information security controls.

Assisted in development of permitting and compliance strategies, preparation of

regulatory impact analysis.

Ensured efficient interchange, coordination and dissemination of information. On a

daily basis, applied several laws, regulations, and policies while processing

requests.

Logistics Manager and Operations Support Specialist Feb 2009 –May 2013

Battelle Memorial Institute – Arlington, Virginia

Perform life-cycle procurement research and analysis to recommend cost-effective

solutions.

Conceptualized Emergency Action Plans with detailed floor designs to ensure the

safety of company property and employees in the event of an emergency.

Identify material and logistics requirements to create purchasing requisitions for

customers; prioritize and schedule work order requests, route orders to personnel,

and monitor job status.

Liaised with Government and regulatory bodies to ensure that compliance and

regulatory standards were up-to-date.

Coordinated direct inbound / outbound logistics operations, including transportation

and warehouse activities, safety performance, and quality management.

Data Manager and Logistics Manager Assistant Jul 2006 – Feb 2009

Manpower: Pentagon Force Protection Agency (PFPA) - Arlington, Virginia

Monitored data activities (i.e. database status, logs, space utilization, extents,

Checkpoints, locks and long transactions).

Performed data partitioning for efficient management of database tables and indexes

Developed or assisted with the development and implementation of policies.

Collaborated with management to ensure that projects met all applicable government

regulations.

Maintained office equipment and supply of general stationery, and ordered repairs

and servicing of machinery as required.

Conduct inspections of warehouse premises to ensure facilities comply with OH&S

standards

TECHNICAL SKILLS

Operating Systems: Windows Server OS (2003/2008, 2012) UNIX,

LINUX, Mac OS X Hyper-V Infrastructure

Platform Virtualization & Cloud Computing

Databases: MS SQL Server 2008, 2012, Oracle 11g

Web Languages: HTML, DHTML, AJAX, JavaScript, VBScript,

CSS. NET. C#, PL SQL

IDE/Designers: SharePoint Designer, Adobe Dreamweaver,

Adobe Illustrator, Photoshop

EDUCATION

Strayer University, Alexandria, VA

Completed 90 credits toward a BS Computer Information Technology

Multimedia Design – Chubb Institute (2005)

Microsoft Certified Professional – SQL Server (2003)

CompTIA Security+ SY0-401 (In Progress – August 2015)

Clearence - Secret (Issued 2009)

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