Customer Service Manager

CRYSTAL GREGORY

**** *** ****** ****, *********, NC 28269

Contact Number: 704-***-**** Email: *****************@*****.***

CAREER OBJECTIVE: Seeking a challenging administrative position in a progressive company where I can utilize my

various strengths to assist the organization in achieving its goals and objectives while I continue to grow and develop.

SUMMARY OF QUALIFICATIONS

Self-motivated, energetic, results-driven professional offering 19+ years of progressive experience in diverse

administrative and customer service roles with proven results; committed to continued excellence

Offers advanced professional customer service, organizational, interpersonal, communication skills

Brilliant project management, presentation and negotiation skills

Strong organization skills; known for attention to the small details and prioritizing effectively

Solid analytical, problem solving, reporting and conflict resolution skills

Committed to delivering quality work and performing work safely at all times

Resourceful and confident team player who possesses natural leadership skills and a positive attitude

Possesses excellent computer skills; easily able to learn new programs and software independently

Quick learner who welcomes challenges, adapts to change and thrives in fast-paced environments

PROFESSSIONAL WORK EXPERIENCE

Office Manager/Event Coordinator-United National Masons-Wilmington, NC (May 2014- Present)

Primarily responsible for organizing new chapters and processing applications for membership in a timely

manner

Facilitates a variety of engaging workshops and training sessions for clients

Performs a broad range of general administrative duties including but not limited to: processing payments for

dues and handling a host of billing issues

Accountable for planning monthly conventions and events which require strong attention to detail and

exceptional negotiation skills

Responsible for obtaining and managing funds by organizing fundraising activities

Successfully supervises public relations, advertising campaigns, community awareness programs and events

Collaborates effectively with diverse groups of colleagues, clients and vendors to meet important deadlines

Field Inventory Manager- Zimmer Carolinas-Charlotte, NC (Jan 2012-May 2014)

Accountable for providing prompt administrative support

Reported FDA Market Withdrawals to field employees and ensured that all proper documentation was

submitted to Zimmer by the requested deadlines

Responsible for maintaining documentation as required

Charged with placing a variety of orders for both field and warehouse

Tasked with preparing reports in a timely manner to showcase productivity, adjustments, and audits

Successfully analyzed forecasts in compliance with Zimmer Corporate standards with input from the Sales

Associates and Surgical Supply Managers

Supervised several upgrades, new product rollouts and allocations

Responsible for proactively identifying and promptly analyzing Zimmer Surgery Inventory System and Distributor

Computer System issues/problems; served as a professional liaison to Zimmer Corporate

CRYSTAL GREGORY…PAGE 2

Successfully managed numerous projects based on the needs of Zimmer Corporate

Assisted and trained coordinators as required

Consistently recognized for providing exceptional customer service and for strong attention to detail

Assistant Inventory Manager -Zimmer Carolinas- Charlotte, NC (May 2007-Jan 2012)

Successfully provided administrative support and provided support for the Inventory Manager in a fast-paced

environment

Effectively managed inventory records for allocations and long-term placements

Researched missing and past due implants and instruments to resolve issues in a timely fashion

Coordinated the prompt return of non-productive inventory from the field or warehouse

Retrieved product for corporate recalls and removals in a timely manner

Processed a variety of reports for inventory analysis, upgrades, conversions and allotments for inventory

productivity on an as needed basis

Demonstrated proficiency with the Microsoft Office suite

Surgical Supply Coordinator-Zimmer Carolinas, Charlotte, NC (May 2006-May 2007)

Primarily accountable for coordinating orthopedic surgeries for a diverse group of Sales Representatives utilizing

surgery request forms; promptly prepared instrument and implant sets for shipment

Accountable for monitoring inventory for the Sales Representatives and the Surgery Supply Center

Maintained accurate records of inventory utilized and restocked the account when needed

Collaborated effectively with other distributors to meet inventory quotas

Ensured quality control within Surgical Support Team to ensure all surgeries processed accurately

Successfully utilized Loaner Pool and Implant Bank to complete cases

Personal Lines Underwriter -Auto-Owners Insurance Company-Charlotte, NC (Jan 2000-Nov 2005)

Recognized for providing outstanding service and underwriting assistance to a variety of independent insurance

agents and customer service representatives

Promptly and accurately reviewed new business applications, endorsements and renewals to verify if they met

current underwriting guidelines for personal lines auto, homeowners, umbrella, inland marine and commercial

lines auto

Issued notices of cancellations according to statutes and company policies in a timely manner

Approved or declined reinstatement requests promptly upon reviewing the policy history

Upgraded computer software and system for the department as required

Reason for Leaving: Pursued Bachelor’s Degree full-time from Nov 2005 – May 2006

*Additional Work Experience from Oct 1995-Jan 2000. Details available upon request

EDUCATION

Master’s Degree, Management & Leadership - Liberty University, Lynchburg, VA (Jan 2014 - March 2015)

Bachelor’s Degree, Interdisciplinary Studies, Dean’s List- Winston-Salem State University, Winston-Salem, NC (Aug 2004-

Dec 2008)

**Excellent, Professional References Available Upon Request**

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