Customer Service Representative
Resume:
Kathryn Mae Antonio
Mobile: +639********* E-mail: *************@*****.***
Career Objective
A well experienced Customer Service Representative who has demonstrated the ability of assisting
customers, helping with their concerns upsell products. Ability to communicate with other people by
listening to their concerns.
Summary
• Proficient in English, MS Word, Excel, Typing, Encoding
• Respond quickly to all business needs or inquiries of customers
• Provide timely and accurate completion of essential team reports
• Able to provide customer support through multiple communication channels
• Able to provide suggestions on improving such as duties in order to ensure content integrity
• Responsible for providing the support of administration for the staff
• Responsible for the answering the phone calls and refers the message to the correct personnel.
• Fixed and scheduled the appointment for Director of company
• Good problem-solving skills and Good Communication skills
• Fast learner and Flexible
Achievements
• Top Agent in 2 consecutive months as a Customer Service Representative
• Best Team Leader in a group for Team Building Activity of the whole Cluster of the
Managers.
• Best Group/Team in a Cluster of the Managers.
• I was appointed as a POC/Team Leader Assistant in our team.
• I became one of the QA team for a year
Education Summary
Far Eastern University-NRMF – Quezon City, Manila Philippines
2007-2009
Our Lady of Fatima University – Quezon City, Manila Philippines
2009-2011
Course: Bachelor of Science in Nursing
Professional Experience
IBM Daksh Philippines (BPO Company) – CUSTOMER SERVICE REPRESENTATIVE –
April 2011 – May 2013
Vertical : Financial Account
Responsibilities
As a Customer Service Representative the primary role is to assist customers in their problems
with their account.
• Encodes information of the customers in database
• Reviewing transactions on their accounts so that we could check if the customer is
amenable to have disputes.
• Assist Team Leader in doing reports since I am the Team Leader’s Assistant
• Using EXCEL in sending reports to the Managers.
• Receiving calls from the customers and ask if they can have a refund.
• Giving refunds to the customers, attaching letters and images to their accounts as a proof
of the transactions.
• As part of the QA Team, I am trained to check the calls of the agents and analysing the
calls and submit report regarding the calls.
VXI Global Solutions – SUPPORT SPECIALIST
November 2013 – September 2014
Vertical: Financial Account/ Money Transfer
Responsibilities:
• Assisting customers in sending/transferring money online.
• Giving agent locations near to them if they don’t want to transfer money online.
• Changing names of the recipients if they input wrong spelling via online transfer.
• Helping customer to change, have a new account or password for their online transaction.
• Sending follow ups for all transactions that are cancelled.
Teleperformance Phils.
November 2014 – April 2015
Vertical: Cosmetics Account\Up ou;,x mv Selling\Retention Account
Responsibilities:
• Assisting customers in their inquiries and FAQs
• Updating information in their accounts
• Retaining customers’ accounts
• Upselling products to the customers
• Making payments to their outstanding balances
PERSONAL DETAILS:
Gender: Female
Date of Birth: 28-September-1991
Place of Birth: Manila, Philippines
Civil Status: Single
Nationality: Filipino
Height: 5’4”
Religion: Roman Catholic
CHARACTER REFERENCES:
Honeylee Escote Olimpio Datu
Sr. Programmer – Accenture Private Lawyer- San Fernando Pampanga
Billy Jay Laya
Jr. Maintenance Engr. – GMA Company
Noel Bautista
Regional Manager-
Stronghold Insurance Company
I hereby certified that the above information is true and correct.
KATHRYN MAE S. ANTONIO
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