Service Information Technology
Resume:
HAROLD (HAL) BRODIE
*** ******** *****, ** *** 5H5
*******@******.*** http://ca.linkedin.com/in/halbrodie
PROFILE
A dynamic results-oriented IT Professional with 25+ years of progressive
information technology operations experience. An affable, steadfast, and
knowledgeable individual with proven analytical, design, resource
management, and technical skills coupled with a track record in providing
innovative cost effective solutions to complex technical issues.
Core strengths include People & Leadership Management, Service Delivery,
Applications Implementation & Support, Daily Operations, and Technical
Services.
. Application Technology / Support
. Service Delivery
. Infrastructure Development and Support
. Enterprise Operations Management
. Project Management
. Leadership & Team Building
PROFESSIONAL EXPERIENCE
[pic] CB Richard Ellis - www.cbre.ca 2011 - 2015
MANAGER, INFORMATION TECHNOLOGY OPERATIONS
Reporting to the VP Infrastructure, with a staff of 14, and an operating
budget of approximately $1 million, led and managed the maintenance,
monitoring and support of all applications, Infrastructures, networks, and
the daily operational stability of the CBRE Canadian computing environment.
. Implemented, maintained, and supported the server and communications
Infrastructure in a Shared Datacentre environment and well as 11 offices
and 200 remote sites nationally. This infrastructure provided services to
the two major Canadian CBRE divisions with approximately 1500 users.
. Substantially improved customer/client service by assembling and
developing a professional team and implementing pro-active processes
ensuring customers were not impacted. (ITIL V3)
. Effectively managed all office technology licensing, negotiations, and
relationships with strategic vendors, achieving year over year operating
cost reductions of +10%,
. Effectively managed all wireless contracts, negotiations, and
relationships with strategic vendors, achieving year over year operating
cost reductions of over $100,000
. Developed a complete Service Catalogue and Customer SLA Performance
Metrics, and reported the achievements to each customer account on a
monthly basis.
[pic] First Canadian Title - www.fct.ca 2010 -2011
DIRECTOR, INFORMATION TECHNOLOGY OPERATIONS
Reporting to the AVP Infrastructure, with a staff of 30 and operating
budget of $10 Million, directed the maintenance, monitoring and
Implementation of all applications, Infrastructures, networks, and the
daily operational stability of FCT's mission critical IT applications and
services.
. Achieved and maintained a 99.9% availability rating for all systems
within the first 6 months of employment.
. Assembled and developed a professional team of individuals to correct
defects and implement pro-active processes to ensure issues were
corrected without customer impact.
. Operated a national Service Desk, based on ITSM (ITILV3) to effectively
handle customer and user issues. The Service Desk provided services to
all of the major Canadian Banks and 1,000+ internal staff.
[pic] Brookfield Technology Services - www.brookfieldtechnology.com
2006 - 2009
VICE PRESIDENT, INFORMATION TECHNOLOGY OPERATIONS
Reporting to the Chief Information Officer, with a staff of 30 and an
capital budget of $3 Million, managed the development, maintenance and
Implementation of all applications, Infrastructures, networks, and the
daily operational stability of the customers' contracted services.
. Successfully assembled 3 teams using existing and new staff to manage the
day to day and customer project work. The Service Delivery team handled
the Service Desk and Desktop services, an Operations team managed
applications support and the datacentres, and a Technical Services team
developed and implemented strategic technologies and networks.
. Spearheaded the team charged with the design and architecture of a new
systems infrastructure. Successfully migrated from Novell Infrastructure
to a Virtualized 64bit Microsoft AD infrastructure with Exchange
Increasing network and application performance by 30% and reducing HVAC
costs by 25% in 9 months.
. Recognized as being the 1st company in Canada to implement Remedy 7.0
(ITSM version), resulting in winning the Brookfield Australia business
and forming a Global Service Desk.
. Successfully managed, monitored and maintained 2 datacentre operations /
environments for 10 client accounts, providing multiple services to each
based on our Service Catalogue
. Led and managed the project that built and moved a client's Disaster
Recovery Facility from downtown Toronto to a fully outsourced facility in
Mississauga in 3 months.
[pic] Indigo Books & Music - www.chapters.indigo.ca 2003 -2005
DIRECTOR, SERVICE DELIVERY
Reporting to the Chief Technology Officer, I was responsible for the
delivering and maintaining the operational stability of all customer
systems, ensuring customer Service levels and satisfaction were met.
Managing a budget of over $12 million in support of 10 AIX and 200 Windows
servers, I managed and lead a 20 member staff of Help Desk analysts, and
Technical Services.
. Successfully built and lead a new operations team who managed the
technical environment at the managed Q9 datacentre in Toronto. This team
led and implemented applications and systems software solutions in
support of the SAP retail Enterprise System and the Chapters.ca web site.
. Transitioned the Service Desk to become ITSM compliant using ITIL
processes and the Heat Incident Management tool.
. Designed, and selected the replacement POS infrastructure, implemented
the new system using 3rd party partners. Implemented before Christmas,
this system reduced wait times at cashier stations by over 50%.
Joe Tascona, M.P.P. 2003
PROJECT MANAGER / BUSINESS ANAYLYST - 6 MONTH CONTRACT
Reporting to the M.P.P. examined the business process of the constituency
office making recommendations and implementing solutions to improve service
to his constituents.
. Successfully identified, selected, implemented, and trained the staff on
a new customer Relationship Management System within 6 months. This
system was adopted throughout all Ontario constituency offices by the end
of the year.
Sobeys Inc 1998 -2002
DIRECTOR, INFORMATION TECHNOLOGY SERVICES 2000
Reporting to the Vice President of Technology, with a staff of 15+ in Nova
Scotia and Toronto, directed the delivery operational management of all
systems platforms, databases, and both the primary and disaster Recovery
datacenter. Led the day-to-day activities of staff, internal contractors
and external consultants (including operations analysts, applications, and
technical leads). The environment consisted of 168 UNIX servers, 145 PC
servers, 3 AS400's, and 4000 desktops.
SENIOR MANAGER, DISTRIBUTION SYSTEMS 1998
Reporting to the Vice President, Applications development, responsible to
the COO for providing the management, transportation and planning to deploy
new systems for the 32-warehouses in Sobeys and Serca.
Sears Canada Inc 1980 -1998
TECHNICAL SERVICES MANAGER, INFORMATION TECHNOLOGY 1993
APPLICATIONS DEVELOPMENT & SUPPORT, INFORMATION TECHNOLOGY 1980
EDUCATION & PROFESSIONAL DEVELOPMENT
Business Management Studies - Georgian College
General Business Courses - Ryerson Polytechnic;
Business Administration - Programmer Analyst Major - Centennial College
Project Management Institute (PMI); PMP Certification (In Process)
Microsoft MCSE Courses
Cisco LAN/WAN Architecture
Cisco Configurations & LMS
ITIL Foundations V3; Certified
ITIL Expert V3 (In Progress)
Eagles Flight Executive Training
DMR Productivity Plus Methodology Training
Oracle CDM and AIM Methodology Training
Sears Management in Action
Sears Negotiating to Win
Sears leadership
Sears Focus on the Customer
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