Service Manager

Richard J. Schultz

. *** Moonlight Dive, Garner NC 27529 . 919-***-**** . ********@*****.***

.

Auto Service Manager

Automotive Management Industry Leader with over 15 years of service

management, facility management, service consulting, shop supervision and

specialized automotive software training experience. A positive, proactive

and results-driven senior manager with a highly successful background in

the achievement of profitable business growth through the execution of

successful service management strategies. Experienced in working with

leading brands in the automotive industry, with the primary focus on

exceeding expectations for customer service delivery, whilst ensuring

optimum brand impact. Possesses excellent interpersonal, communication and

negotiation skills and the ability to develop and maintain mutually

beneficial internal, external, and networking relationships. Recognized as

a self-directed team player and performer, consistently completing

assignments proficiently and productively. A troubleshooter able to

effectively and efficiently resolve issues and meet and achieve challenging

goals and objectives. Direct decisive leader with a "hands-on" management

style. Enjoys being part of, as well as, managing, motivating and training,

a successful and productive team, and thrives in highly pressurized and

challenging working environments.

Career Highlights

> Helped in obtaining 5 Star status (Autopark Chrysler)

> Improved VW CSI scores from low 70s to consistently above 90 and

maintained and upward trend with Hyundai & Subaru (SSI)

> Consistently achieved highest hours per RO in dealership history,

averaging 2.3 hours per RO for all car lines (SSI)

> Implemented an appointment scheduling system to relieve excessive

phone calls to service drive (SSI)

> Averaged 72% gross profit for customer labor sales (SSI)

> Led initiatives in catapulting an underachieving VW store in CSI to a

top 25% store

> Charged with the task to transfer to a low performing store in order

to develop processes to improve CSI and customer retention

> Obtained highest Customer Satisfaction Index scores in dealer history

(Fletcher Jones Imports)

> Obtained 5 Star Award status (Haggerty Dodge)

Relevant Experience

SERVICE MANAGEMENT

. Recognized by the dealer principal for raising profitability through

cost controls on supplies, service companies and vendors

. Achieved repeat business and customer loyalty by ensuring highest

quality repair status, while education and problem-solving with

customers on technical issues and vehicle operations

. Strengthened the dealerships reputation by providing expert technical

explanations and resolving product disputes between the customer,

dealer and manufacturers

. Successfully managed service drive and ensured warranty operations

were properly coded on repairs

. Maintained factory certification for multiple carlines, processed

warranty and reconciled credit memos

. Managed service staff, technicians, porters and service

administrators, while conducting all training, coaching, scheduling,

disciplinary action, and certifications

. Implemented new processes and procedures in an effort to better serve

clients in a timely and effective manner

. Maximized and maintained department gross profit, also managed payroll

of service staff

. Initiated, scheduled, and routed daily repair orders, also led

submission and reconciliation of warranty item initiatives

TRAINING

. Assisted Express Lube Manager with learning ADP and training express

technicians on the program

. Providing training to new advisors on proper vehicle walk arounds

. Scheduled and enforced training for department staff members and

ensured all online training was current and documented

TEAM-BUILDING

. Promoted an above-average level of expertise among technical staff,

maintaining a standard of up-to-date O.E.M. training for all

technicians. Also identified and corrected deficiencies in procedures

and products.

. Fostered a teamwork environment that motivated employees to achieve

their highest potential

FACILITY MANAGER

. Managed staff of technicians, service writers and porters,

successfully directing the scheduling, dispatching, payroll, and

hiring

. Maintained accountability for the facility, grounds, and shuttle

vehicles and collaborated in store budget forecasting

. Supply Chain Management: Ordered and posted ordered parts, processed

credits and handled core returns

. Inventory Management specialist, primarily of fast moving parts and

weekly stock orders

. Led Sterling score tracking initiatives, member applications, as well

as P&L statements

Richard J. Schultz

.

. 226 Moonlight Dive, Garner NC 27529 . 919-***-**** .

********@*****.*** .

.

.

Auto Service Manager

TRAINING CONSULTANT - AUTOMOTIVE SOFTWARE

. Leader in the sales of home appliances, furniture and electronics

based on client needs identified through consultative sale process

. Train fixed operations personnel on ADP dealer management system

. Arrange travel and maintain accurate expense logs

Professional History

DataSet Inc., Training Consultant

2012-2013 and 2014-present

AAA Car Care Center, Facility Manager

2013-2014

Dunn - Benson Ford, Assistant Service Manager

2013

Southern States Imports - Nissan, Service Manager

2007-2012

Autopark Chrysler Jeep, Service Consultant

2006-2007

Coldwell Banker/HPW, Realtor/Broker

2006

Precision Tune Auto Centers, Store Manager

2005-2006

Southern States Imports, Service Manager

2004-2005

Fletcher Jones Imports/Loeber Motors, Service Manager

2001-2003

The Porsche Audi Exchange, Shop Supervisor

1997-2001

Haggerty Dodge, Service Director

1994-1997 Joe Gentile

Chrysler Plymouth, Service Manager

1990-1994

Volvo/Volkswagen Exchange, Service Consultant/Sales Consultant

1985-1990

Education

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO ( Greensboro, N.C.

Major: Political Science, Minor: Spanish

Certifications, Technical Skills & Affiliates

ATCON Certification / 7 Controllables

Volkswagen Master Certified Service Manager

Audi Certified Service Manager

Chrysler Certified Service Manager/Service Advisor

Reynolds and Reynolds

Dealertrack / Arkona

Second language, Spanish - 25 years (fluent)

ADP - (including ADP Suite)

Microsoft Office (Word, Excel, Powerpoint)

Member North Carolina Board of Realtors

Member of St Mary's Catholic Church Parish Council

Member of Knights of Columbus

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