Sales Customer Service
Resume:
Kevin "Bo" McDermott
San Antonio, TX
210-***-**** Cell
OBJECTIVE
To secure a challenging, fast-paced position that leverages my strong leadership,
organizational and management skills, strong work ethic, and total customer
satisfaction, while increasing profits.
WORK EXPERIENCE
Pre Owned Director
February 2012 - present
Ancira Enterprises San Antonio, Texas
Automotive Sales and Repair Services
Responsible for opening and closing of store. All operations of sales and staff.
Schedule and train all sales staff, and set all goals for store and staff. Purchase
of all inventory for dealership and responsible for all wholesales and aged
inventory on vehicles. Responsible for decisions on all service issues on vehicles
expenses. Desk all deals and T.O all deals on a daily basis. Responsible for all
advertising for store. Responsible for dealing with all vendors such as detailing of
vehicles, outside repairs, PDR work, Paint and body work, interior repair, wheel
repair etc, and all other decisions for the store. Responsible for all hiring in store
in receptionist and sales dept. Multi-tasking, appraising vehicles and purchasing
vehicles, Managing people and tasks, leading.
General Manager
February 2009 - February 2012
Nu Way Services San Antonio, Texas
Responsibilities include managing daily operations of Company
Schedule daily operations of all jobs. Handle all expenses of company.
Follow up with all current and previous customers and opportunities of
all clients.
Manage Payroll.
Managing & training all employees.
Supervise and inspect all jobs currently working.
General Sales Manager
October 2007 - February 2009
Rod East VW San Antonio, Texas
Automotive and Parts Mfg
Responsibilities include managing daily operations in the Sales and Finance
Departments. Oversee the Contracts In Transits to maintain a current age of
deals. Maintain new and used car department inventory age. Manage the
dealership forecast through the Daily Operating Control (DOC). Determined all
sales goals were met or exceeded monthly. Planned schedules for Management
and staff. Handled all customer complaints to satisfaction for all departments.
Oversee internet dept leads and it’s progress. CES goals for individual sales
department and store.
New Vehicle Director
March 2006 - October 2007
BMW San Antonio, Texas
Automotive Sales and Repair Services
Responsibilities include managing daily operations in the Sales and Finance
Departments. Oversee the Contracts In Transits to maintain a current age.
Desk all deals new and used. Manage the dealership forecast. Determined all
sales goals were met or exceeded monthly. Planned schedules for
Management and staff. Handled all customer complaints to satisfaction for all
departments. Maintain CES goals for the store.
General Sales Manager
March 1999 - February 2006
westloop mitsubishi San Antonio, Texas
Automotive Sales and Repair Services
Responsibilities include managing daily operations in the Sales and Finance
Departments. Oversee the Contracts In Transits to maintain a current age.
Manage the dealership forecast through the Daily Operating Control (DOC).
Determined all sales goals were met or exceeded monthly. Planned schedules
for Management and staff. Handled all customer complaints to satisfaction for
all departments.
EDUCATION
High School or equivalent,
May 1986 - May 1989
Scranton High State:Pennsylvania
SKILLS
Motivation, Structure, Reliabilty & Stong Leader
Expert
Multi-tasking, appraising vehicles and purchasing vehicles, Managing people and
tasks, leading
LANGUAGES
English
Fluent
CAREER HIGHLIGHTS
I was awarded the Mitsubishi Diamond of excellence. The Diamond Chapter of
Excellence award is the standard that all Mitsubishi dealers strive for. It is the
highest standard set by Mitsubishi Motors for customer service in the sales. This
distinguished honor is only bestowed on a handful of dealerships and salesman
each year.
REFERENCES
Ronda French
Retired GM, Ancira Nissan
***********@*******.***
Professional
Harrold Skipper
GM, West Loop Mitsubishi
Professional
David Roth
Retired Dealer Principal, West Loop Mitsubishi
*******@***.***
Professional
Joel Sanchez
Finance Director, IPAC Mazda
*********@*********.***
Professional
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