Customer Service Human Resources

Email: ********@*****.***

Cell: 409-***-****

Lorna Hardy

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Career Over 20 years’ administrative experience in a healthcare setting.

Summary • Experienced Administrative Assistant, Human Resources Assistant and Staffing

Coordinator.

• Proven track record of efficiency in providing clerical support to a busy

office.

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Qualifications Organized, detail-oriented, and conscientious self-starter; able to strategize and

prioritize effectively to accomplish multiple tasks and stay calm under pressure.

• Able to communicate effectively with all organizational levels, build

relationships of trust and enlist the participation of team members.

• Excellent problem-solving skills; able to identify problems and implement

corrective processes.

• Computer skills include: Microsoft Word, Excel and Outlook; KRONOS

Timekeeping System.

Administrative Assistant / Receptionist

Work

Experience

Whitley Penn, LLP – Texas City, TX

July 2013 – September 2014

• Provided a high standard of customer service which included receiving visitors

and ensuring that a welcoming, professional environment was maintained in the

office area.

• Provided administrative support (e.g., typing, filing, copying, database input, end

of month reports) for 4 partners and 3 tax managers (staff of 20 employees).

• Answered multi-line phone system, handling customer inquiries.

• Responsible for daily bank reports/deposits, mail distribution and errands.

• Maintained and replenished office supplies.

• Scheduled and set up conference meetings.

Human Resources Assistant / Staffing Coordinator /

Billing Specialist

HCA Corporation (Mainland Medical Center) – Texas City, TX

October 1992 – October 2012

• Human Resources Assistant:

Scheduled new hires for pre-employment processing and facilitated

processing for approximately 15-20 employees per month.

Assembled new hire packets and orientation/benefit packets.

Established/maintained new employee records.

Assisted with streamlining employee record filing process to

improve ease of locating pertinent information in a timely manner.

Coordinated preparation of employee identification badges.

Maintained tracking system to ensure all nursing/ancillary

employees’ required licensure was current.

Assisted department directors with timesheet entry/corrections

(KRONOS timekeeping system).

Performed miscellaneous clerical duties (answering multi-line phone

system, ordering office supplies, filing, copying, faxing, scanning, mail

distribution).

Recognitions: Employee of the Month and “212 Degree

Employee” for excellent customer service.

Work

• Staffing Coordinator:

Experience

Maintained daily staffing schedule for a 225 bed acute care facility

(Continued)

(shift changes, call-ins, on-the-job injuries, leaves of absence).

Accurately reviewed and recorded timesheets.

• Billing Specialist:

Responsible for matching itemized statement and UB92’s to patient

cases and distributed to appropriate billers.

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Education Academy of Our Lady High School – Chicago, IL

High School Diploma

• Galveston College – Galveston, TX

Pre-requisites for clerical certification

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References Available upon request

Contact this candidate