Customer Service Representative
Resume:
MARIA Maria Maldonado
MALDONADO **** W. Tuckey Lane
Glendale, AZ. 85303
CUSTOMER
SERVICE ************@*****.***
Cell: 602-***-****
Objective:
In search to obtain the customer service position where my extensive experience
will be further developed and utilized.
Career Summary
Currently employed in the accounting department with Ever-Ready Glass, I have
achieved the skills needed to successfully handle being an accounts receivable
representative. As an A/R employee, my duties are to separate completed work
orders for 5 of our different locations. After compiling them into the correct date and
store, I am responsible for billing all of our body shop and dealer accounts as well
as other companies who do business with Ever-Ready Glass. I send out monthly
statements and am responsible for any disputes as well as issuing necessary
credits or sending requested copies. Through out the month I review past due
statements and am the point of contact to collect on past due debts. I ensure that I
am polite and firm while collecting on these. In addition to my A/R position I also
alternate to substitute for absent CSR's. With heavy phone flow I schedule
appointments for labor or replacements. Extra duties include completing routes for
jobs which technicians have completed; because of my auto glass and customer
service experience, Ever-Ready Glass has given me the opportunity to train all of
the new Customer Service Representatives. These are just a few of the positive
achievements I have made with Ever-Ready Glass. Additional skills are, but not
limited to:
Work well with others as well as am self motivated.
Excellent communication skills and attention to detail
Bilingual- Fluent in Spanish and English
Enthusiastic and great at multi-tasking
Knowledge with Outlook, PowerPoint, Word and beginner Excel experience. Always
willing to learn.
Career History and Accomplishments
Ever-Ready Glass
6/2011-Present
Accounts Receivables
- Billing/Invoicing for dealer accounts, residential accounts, body shops and other
fleet accounts.
- Provide monthly statements and requested copies.
- Apply credits and adjust invoices when necessary.
- Collect on past due statements.
- Gather deposits for accounting manager.
- Complete reconciliation balance sheets for several locations.
- Administrative duties include: filing, sorting mail, sending mail and answering
phone in the accounting department.
Carrington College
4/18/2011- 6/2011
Admissions Support Representative
- Make outbound calls from leads received by internet inquiries.
- Take overflow of calls that were originally made to the campus.
- Determine if the caller is a lead and setup appointments for a one on one career
planning session or information session.
Verizon Wireless
9/2008-4/2011
Sr. Customer Service Representative
Providing World Class Customer Service for customers in the Chandler Call
Center. Assisting Spanish customers as well as overflow from our English team.
Resolving any account related questions.
- Created presentations to help better assist team members in new products and
services
- Consistent Leading scores in our Customer Surveys
- Always ensuring customers had the best experience so that they may continue to
promote the business
- Resolve all account issues such as troubleshooting devices, assisting with bill
questions as well as adding or removing features.
Discount Auto Glass
7/2004 - 08/2008
Assistant Manager
Managed nine employees for an auto glass repair shop. Multi-tasked assisting
customers with product information, scheduled repairs and replacements. Made
driving routes for technicians as well as assisted customers with concerns.
- Worked as a team leader to ensure jobs were completed in a timely manner
- Responsible for opening and closing store location
- Answered mulit-line phone and gave auto repair quotes for customers as well as
scheduled appointments
Education
Strayer University and Glendale Communtity College- General Pre-requisites
Apollo High School- Diploma
Contact this candidate