Customer Service Manager

CATHY L. RODRIGUEZ

**** *** *** ****, *********, IL 601**-***-***-

**** **********@*****.***

Summary

Highly motivated and energetic individual with over 20 years of customer service

experience. Proficient in the management of day to day salon responsibilities.

Experienced in the entry of data with accuracy and ease. Eager to expand my

experience and knowledge with a growing business.

Experience

February Salon Manager/Stylist, Beauty Island Salon and Spa

2014 to

Personal stylist to all in Hair, Skin, and Nail services.

Present

Experienced in past and present trends for Hair, Skin, Nails. Eager to attain additional

knowledge of the beauty and fashion industry.

Manage client’s appointments, sales of additional services, and education of product use.

Create advertising ideas to market to additional clients while maintaining our current clientele.

Promoted to Salon Manager within six months of starting to lead a team of stylists with

advertising and marketing.

September Customer Service Supervisor, Verizon Wireless

1997 to

Responsible for the management of 10-15 online customer service employees. From the

September

individuals interviewing, hiring, and training process to the date of transition graduation.

2012

Explained and provided training on new programs, services, and products.

Assisted and addressed escalated customer calls with excellent satisfaction.

Maintained and coached individuals daily, weekly, and monthly on satisfaction surveys as well

as overall day to day performance.

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint as well as other Data Entry

systems.

Handled and expedited equipment and service orders when necessary.

Received many trainings and certifications in the use of Computers, Technical Equipment, and

other necessary programs for daily responsibilities.

Completed customer service satisfaction surveys on a daily basis.

Provided coaching to employees with positive and critical feedback.

Education

July 2014 License, Cosmetology and Spa Academy

August Diploma, Dundee Crown High School

1990 to

May 1994

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