Customer Service Representative
Resume:
Redonia L. Vance
***** ******* **. . *******, ***** . 77016
Phone: 832-***-****
Email: ************@*****.***
Objective
Seeking a full time job opportunity utilizing my customer service and
troubleshooting skills.
Professional Profile Summary
Versatile professional with excellent interpersonal skills, offering over
10 years of professional employment experience.
. Highly detail-oriented in annotating findings, compiling data and
generating reports; solid computer skills to include Internet,
Microsoft Office, Windows XP, Windows 7, able type 65+ words per
minute.
. Fully self-directed with excellent leadership and interpersonal
abilities; equally effective independently and in teams, flexible and
adaptable, creative thinker, and willing to continue to learn and
train on the job.
. Proven success with work related issues; completed difficult
assignments in a timely manner with little or no assistance, work
efficiently with little or no supervision, and maintained an organized
work environment.
Professional Experience
Empyrean Benefits Solutions
Client Service Representative
Houston, TX
September 2013 - January 2014
Responsibilities:
. Answers questions and resolves issues based on phone calls, emails,
internet inquiries from members, clients and others while maintaining
consistent quality.
. Research and respond to enrollment issues.
. Provide problem resolution by effectively communicating with other
departments, product vendors, and the participant or client.
. Receive, distribute and/or own tasks including resolution and
appropriate customer support.
. Effectively document and track contacts with participants, clients and
vendors.
. Ensure all interactions with customers (both internal and
external) are professional and courteous.
Independent Childcare Provider
Houston, TX
March 2007 - September 2013
Responsibilities:
. Keep individual records for each child including day to day
observations and information regarding activities
. Provide care and supervision
. Keeping the children clean with bathing and diaper-changing when
necessary for the smaller children
. Mixing and preparing formula for infants
. Provide and participate in interactive learning activities such as
reading, drawing, painting, hand crafts and songs with children
. Also providing nutritious meals and snacks for the children throughout
the day
Convergys
Houston, TX
August 2006 - February 2007
Responsibilities:
. Inbound calls
. Data entry
. Assisting customers with tech support
. Provide general customer service
Hewitt Associates
The Woodlands, TX
August 2005 - June 2006
Responsibilities:
. Data Inbound and outbound calls
. Data entry
. Health benefit transactions
. Provide general customer service
Dale Linebarger, LLP.
Houston, TX
February 2003 - June 2004
Responsibilities:
. Prorating taxes for several taxing entities
. Setting up files, and charts
. Depositing checks
. Responsible for the distribution of proration statements to the proper
taxing entities
Harris County Tax Office
Houston, TX
October 1999 - February 2003
Responsibilities:
. Answering multi-line phone system
. Faxing, and making copies
. Assisting customers with property taxes
. Responsible for calculating taxes, and the mailing out of tax
statements
Ben Taub General Hospital
Houston, TX
August 1995 - December 1995
Responsibilities:
. Data entry
. Retrieval of medical records for doctors
. Answering multi-line phone system
. Making copies, and multi clerical duties
Leggett Independent School District
Leggett, TX
June 1993 - August 1994
Responsibilities:
. Data entry
. Sorting of books
Education
MTI College of Business and Technology, Houston, TX - (2004 - 2005)
CPT, ICD-9 Coding
Medical Terminology
10 Key By Touch
Medical Insurance and Billing
Office Procedures and Guidelines
HIPAA Certified
Medical Software: Medisoft
1300 Credit Hours
M.B. Smiley High School, Houston, TX
High School Diploma (1995)
References furnished upon request.
Contact this candidate