Customer Service/Admin Support
Resume:
*********@*****.*** 832-***-****
Johanna Swan
Accomplishments
• Combined 20 plus years Customer Service Experience
• 15 plus years Call Center Experience, including corporate venues such as GMAC and
Southwest Airlines
• An Associate’s Degree in Business Administration
• Familiar and able to use the Internet to maximum efficiency
Proficient in the use of Microsoft Operating Systems, as well as some SAP, Peoplesoft,
Citrix, Reynolds and Reynolds, ADP, Microsoft Office and Paychex.
Data Entry 10 Key Field Accuracy Percentage: 95% 38 out of 40
Keystrokes per hour 8619 Adjusted Keystrokes per Hour 8532 Keystrokes Accuracy
Percentage 99%
Honorable US Army Discharge
EDS training
Professional Experience
• Sutherland Global Services – February 2014
Technical Support Consultant for AT& T Digital Life, training in software and
internet navigation, Customer Service, Call Center Environment. I have advanced
to manager position four months after start in Feb 2014, proceeded to work for
Mortgage Contract Services, Veterans Choice Program, and in February 2015
working with Healthfirst Medical Insurance program.
• PWM Electronic Signs October 2013
• Accounts Receivable, accounting correspondence, general office assistant,
including phones, postage machine, scanning into system, maintaining several Excel
Spreadsheets. Additionally, trained to back up in sales support, ordering/purchase
orders.
• Southwest Airlines -Customer Service and Support April 4 2011 to April 2013
• Proficient navigation of SWA operating systems, including Qik, OTIS, Cirrus, SWA
LIFE. Call Center environment, integrated phone, computer and corporate support web
system to provide Customer Service beyond expectations.
• Use of Microsoft Operating Systems and Microsoft Office, QIK, computer
interaction
• David McDavid /Asbury Automotive 6/2008 to 10/2010
• Administrative Support, Compliance, Accounting Support, monthly
statements/accounts receivable. Computer data entry
•
• ISI Commercial Refrigeration Customer Service, Administrative Support 6/2007 - 6/2008
• Computer processing, mainly telephone and customer interaction, project
scheduling. Maintain projects from initial sales order to final delivery to the client through
update and scheduling, interaction with the sales executive and the clientele. Perform a
variety of clerical and administrative duties, issuing purchase orders, putting together and
ordering equipment, bid assembling, invoicing. Take initiative on projects and anticipate
future needs of executives or clients.
• Hayes Truck Group Finance Administrator 10/2004 - 6/2007
• Office administrator and sales administrative support, set appointments, loan
process from credit application to deliveries, oversee customer financial services activity
in the dealership, maintain data base for inventory and sales journals, interaction with
customers and lenders. Process and assist Salespeople, Sales/Floor Managers with
financial transactions.
•
• GMAC Admin Customer Support 11/1993 - 10/2004
• Customer Service /Administrative Specialist, contracts and loan processing,
advising of policies and procedures, dealer conferencing, special projects, processing
correspondence by email, as well as fax and conventional mail, research & review
accounts, Microsoft operating systems, Office, Publisher, PowerPoint, and Lotus Notes.
Leasing and Inventory activities management as well.
Programming and Software Skills
Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and
Illustrator
Education
Associates Degree in Business Administration 3.98 GPA
US Army Training Signal Corp Communications Radiotelephone Operator
High School Diploma
References
Elizabeth Annette Garrido
Manager
Sutherland Global Services
Donna Gray
Ally Account Servicing
Process Support T +248-***-**** M +248-***-**** *****.****@****.***
Lacey Garrett
Co Worker Southwest Airlines
Belinda Lowry
ISI Commercial Refrigeration Inc.
Human Resource Manager 214-***-****
Courtney Land
R&H Supply International Division
Contact this candidate