Elton W. Lloyd

***** *. ******* **.

Chicago, IL 60628

312-***-****

acptqm@r.postjobfree.com

SUMMARY

Dedicated business professional with 18 years of business management experience. Highly skilled in the

areas of advertising, digital marketing /strategy, email marketing and finance. Client service focused with

a strong work ethic, detail oriented and works well under pressure.

PROFESSIONAL EXPERIENCE

Shared Marketing Services 312-***-****

Executive Account Director 08/99 Present

Manage and prepare key account advertising operational budgets and audit support for multiple

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advertising/marketing accounts.

Managing accounts, analyze advertising budget estimates and proposals. Report on variances

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between approved advertising budget and actual performance revenues and financial forecast.

Monitor the performance of advertising accounts to budget flow of funds, expenditures concerns

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and cost of operations.

Manage and develop creative ideas for client’s marketing, advertising and promotions projects.

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Perform monthly detailed analysis of accounts identifying actual performance, economic trends and

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market conditions.

Prepare weekly financial reports, check runs and credit memos.

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Manage subordinate personnel including: training, delegating assignments and workload,

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performance evaluation and encouraging individual initiative and accountability.

Submits budget summaries to upper management and consults regularly to continually improve on

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providing account maintenance services.

Delivering excellent support, communication and quality service to clients.

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Provide assistance to other managers in analyzing and guidance on smaller accounts to improve

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effectiveness of client relationships.

Elton W. Lloyd

10550 S. Wallace St.

Chicago, IL 60628

312-***-****

acptqm@r.postjobfree.com

American Express

Manager of Customer Service and Fraud Division 11/94 08/99

Monitoring workflow of customer service representatives.

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Investigate customer inquiries and issues regarding any unauthorized charges, questions on billing

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accounts and any goods and services complaints

Reconcile account balances for fraudulent charges.

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Maintain budget and expenditures of card member accounts

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Responsible for accounts payable of all invoices, sorting and review of approvals relating to card

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member accounts.

Supervise performance appraisals, training and promotions.

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United States Army

Military Intelligence 11/84 11/94

Skill Proficiency

10+ years experience in brand marketing, ASI and PPAI vendors. Strong accounting, auditing, problem

solving, writing and communications skills. Proficiency in MS Office, Excel, Adobe, Power Point, CRM

and ESP.

References furnished upon request.

Contact this candidate