Customer Service Assistant

Sonia Silva

PO Box *** . Organ, nm ***** . Cell 575-***-****

. e-mail ************@*****.***

objective

To obtain a position that will allow me the opportunity to utilize

the experience that I have obtained throughout the years as a

professional in a growing environment.

Profile-

Experience in customer service, logistics, child care, educational

assistant, administrative assistant, custodial services and food

services.

Over two years of management experience.

Ability to direct complex projects from concept to fully operational

status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Strong analytical and planning skills with the ability to meet

organizational goals and objectives.

Proven ability to work in unison with staff, volunteers, clients and

board of directors.

Education

High School Diploma, Onate High School, Las Cruces, NM

1990-1994

Employment Experience

Housekeeping Manager, Days Inn & Suites, Las Cruces, NM

2010-2012

Oversaw daily operations within the housekeeping department for 10

housekeepers and 2 housemen.

Completed routine room inspections ensuring that all hotel rooms

were properly cleaned and disinfected.

Completed routine property inspections ensuring that the grounds

were property maintained by the housemen.

Provided upper management and the employees under my supervision

with the weekly schedule.

Delegated duties as deemed necessary to meet organizational goals,

as well as to meet our customers' expectations.

Handled the procurement and receiving of all materials necessary to

complete all housekeeping duties, such as disinfectants, chemical

solutions, bedding materials and cleaning equipment.

Banquets, Days Inn & Suites, Las Cruces, NM

2009-2010

Worked with banquets coordinator and other staff members to set up

for events, which consisted of setting up tables, chairs, table

clothes, place setting, decorations, garbage receptacles and bar.

Also participated in the clean up after ear event.

Handled payment of events.

Provided assistance to the restaurant "Eddie's Bar & Grill", as it

was part of the hotel. The work consisted of bussing tables, taking

customer orders, serving and cashiering.

Warehouse Specialist, C Martin Company, Las Cruces, NM

2006-2008

Oversaw daily operations for the White Sands Missile Range Logistics

Department, which consisted of shipping, receiving, storing and

issuing materials/supplies in support of the facility.

Prepared monthly inventory reports for upper management.

Performed weekly maintenance inspections within the warehouse to

make certain that all materials and supplies were properly labeled.

Also ensured that all chemicals had the corresponding Material

Safety Data Sheets (MSDS) attached to comply with all safety

regulations.

Custodian, C Martin Company, Las Cruces, NM

2006

Performed daily maintenance on all buildings located on the White

Sands Missile Range facility, which consisted of emptying trash

receptacles, vacuuming, dusting, sweeping and mopping.

Child Care Giver, Little Playmates Preschool and Daycare, Las

Cruces, NM 2004-2006

Prepared children for breakfast, lunch and dinner by ensuring proper

hand hygiene. Also served them or helped them serve themselves

depending on the age of the child.

Made sure that the children had their diaper changed as necessary

and helped the children that were potty trained to use the restroom.

Planned daily projects and reading time for all the children, as

well as carried the projects out from start to finish.

Took the children out for recess and put them down for naps.

Served as a teaching assistant to the 4 and 5 year olds. Engaging

them in learning about colors, letters shapes and taught them how to

write their names, which helped prepare them for Pre-school.

Monitor, Las Cruces Public Schools, Las Cruces, NM

2004

Served as a playground and lunch monitor at Jornada Elementary

School.

Ensured that none of the children got hurt or hurt anyone else.

Made sure that all children were headed back to class in a timely

manner.

Teaching Assistant and Office Aide, Mesa Public Schools, Mesa, AZ

2000-2004

Performed duties that are instructional in nature and delivered

direct services to students and parents.

Assisted teachers and office personnel with the design and

implementation of educational programs and services.

As an office aide I would assist with issuing tardy passes, called

teachers requesting to send students to the office, performed

routine office activities (filing, answering phones, making copies,

and faxing), made contact with parents if students were absent.

Served as a parent liaison, which consisted of communicating with

parents to help them become more involved in their child's

education, served as a translator to parents and students to help

them coby d not speak engd in their child'ontact with parents if

studentsmmunicate with teachers and school officials and worked in

collaboration with parents and teachers to plan and carry out school

functions and activities.

Served as a cashier in the cafeteria.

? references available upon request?

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