Customer Service Human Resources

FELICIA A. COPAS

**** ****** ***** *****

Greenville, IN 47124

812-***-****

*******.***.*****@*****.***

EXPERIENCE

Copas Homes, LLC June, 2010 - Present

Floyds Knobs, Indiana

Construction Assistant: Responsible for cleaning and preparing job sites, assisting where help is needed.

Kosair Medical Center – Brownsboro March, 2010 – July, 2011

Louisville, Kentucky

Registration Representative: Responsible for assisting patients and families with emergency situations and clinical orders. Handling full range of medical secretarial duties, including:

• Recording all patient information required

• Collecting co-payments and setting up payment plans

• Keeping patients informed and comfortable while waiting for treatment

First Harrison Bank, June, 2009 – March, 2010

Floyds Knobs, Indiana

Bank Teller: Responsible for maintaining good customer relations and completing banking transactions, including:

• Receiving and processing money from deposits.

• Disbursing money to customers, cashing checks, and withdrawing from accounts.

• Receiving loan payments, exchanging foreign currency, and issuing traveler’s checks.

• Recording transactions and completing daily balancing process.

EDUCATION

Floyd Central High School Graduated May, 2008

Floyds Knobs, Indiana

Ivy Tech Community College August, 2012 - Present

Sellersburg, Indiana Expected graduation: May, 2015

Design Technology

SKILLSET

• Excellent customer service skills and professional appearance

• Proficient in Microsoft Office

• Ability to work in fast-paced environment and multi-task

• Team oriented

• Ability to create artistic drawings

REFERENCES

Charlotte Ipsan, RNC, MSN, NNP-BC, Vice President, Kosair Children’s Medical Center 502-***-****

Denise Bomersbach, Human Resources Consultant 502-***-****

Mary May, Farmer 812-***-****

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