Manager Project

Mark J. Consentino, PMP, PgMP Richardson, TX *****

Cell +1-978-***-**** Home +1-214-***-**** ****@***********.***

Telecom Program Manager consistently achieving “Best in Class” results.

Qualification Summary

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PMO Enterprise Development Portfolio Review and Advisement

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Program Design & Development Staffing Development & Management

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Project & Program Lifecycle Management Negotiations / Contracting $100MM+

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Budget Development / P&L Management Global Business Experience and Travel

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Strategic Planning / Tracks Multi-Projects Client Relationship Management

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Schedule Development / Management Judgment / Problem Resolution

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Issue and Risk Management Expert Customer Single Point of Contact

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Service Delivery / Resolution Management RF and Software Product Development

Major Accomplishments & Knowledge

Led development of a $100M+ Land Mobile Radio replacement program for 33 globally diverse oil refineries

including grass-roots requirements gathering, RFP development, supplier negotiations and resource planning.

Overcame a 40-year historical resistance from end-users with disparately owned systems, technologies and support

models by directing towards a unified global strategy utilizing a few select regional suppliers providing complete

turn-key projects for infrastructure, handsets and support for 10+ years across North America, Europe and Asia-Pac

refinery sites.

Managed a team of 12 engineers and technicians in a newly formed organization. Within 30 days instituted simplified

processes, successfully managed conflicts between staff and management, achieving quality delivery of the

company’s first ever Simulcast P25 Two-Way Radio System.

Expertise in keeping a difficult situation under control and maintaining good relations in all directions.

Knowledge Areas: PMO, Process Development, Multicast/Simulcast Conventional and Analog/Digital Trunked

Radio Systems including Motorola, TAIT, Kenwood, EF Johnson, Harris, RF engineering, radio network design,

propagation modeling, in-building Distributed Antenna Systems - Mobile Radio End-User, LMR standards P25 /

iDEN / TETRA, FCC interoperability requirements, Emergency Dispatch Console & 911 Public Safety Answer

Points, Computer Aided Dispatch, 3G / 4G / LTE, Operational Support Services, Technical Standards knowledge

including FCC, TIA ETSI, and ITU, MS Project, MS Office Suite, Visio

Oncor – Telecom Program Manager 04/01/2015 – Present

ـ Lead the initiation and planning of a $160MM Telecom Refresh Program for Critical Infrastructure. PMO

integration, budgetary responsibility, planning and implementation of PMO tools, SharePoint management for

records and collaboration with up to 20 staff members comprised of engineering, project managers, field leaders and

Directors.

ـ Facilitated business alignment to secure supporting governance strategy within PMO, Project Management

alignment, mentoring, and coaching.

ـ Environment consists of a unified communications vision utilizing 3rd party and proprietary applications and services

to 1000+ sites to strategically and efficiently control and monitor critical infrastructure within the NERC/CIP

guidelines, both today and future.

ـ Vision includes IP telephony, Enterprise IP data including email, messaging, web conferencing, Supervisory Control

and Data Acquisition, Land Mobile Radio, and Console dispatch services.

In between positions 01/2015 – 03/31/2015

Project Manager – RAN Engineering Group – Ericsson Plano, TX 04/2014 – 12/31/14

ـ Managed the scheduling of up to 80 Drive Teams that produced the coverage 4G LTE Acceptance Tests for the Sprint

Network Vision Program across 29 Central and Southeast US markets.

ـ Drive Team budget of $10MM consisting of 11,000 cell site shakedowns, and 2000 cell clusters.

ـ Reduced $40,000 per week costs within 4 weeks of start by reducing 30% Drive Team count while maintaining

quarterly projected goals and effectively increasing drive team utilization by 50%.

ـ Coordinating Change Request resources.

ـ Submitted and escalated service support tickets often requiring urgent and repetitive hosting of bridged conference

calls with the client and internal technical leads.

ـ Consistent review of hourly/daily report emails and auto alerts to assure timely resolution of issues.

ـ Facilitated problem solving and technical resolution meetings between the client technical staff and responsible

service organization.

ـ Developed key relations with upper management to ensure forecasting, service performance levels and costs were

balanced across multiple stakeholders.

ـ Tracked, issued to drive teams, and drove compliance testing of 300+ handheld test devices.

ـ Measured periodic performance and acted on strategies to improve team utilization by 20%.

ـ Identified key available work units and issued new orders to drive marginally completed clusters – effectively

keeping trained teams and improving utilization.

ـ Instituted daily charting of workloads required vendors to report daily statistics of work completed.

ـ Resolved datum inconsistencies by analyzing and comparing multiple activity tracking reports.

ـ Established reliable and consistent daily communications of status updates, progress and forecasting.

Program Management Budget Analyst – Verizon Wireless Southlake, TX 11/2013 – 12/2013

Contractor

- Responsible for the development, funding and tracking of capital spend for the 4G Engineering IMS Group -

$300MM annually.

- Organize and aggregate spend plans for multiple 4G IMS platforms – monitor and control current and next year spend

plan across all project timing and monthly spend demand intervals.

- Create project funding requests by platform and assign to buyers for purchase orders to be cut

- Track status of funding, purchase order completion and accurate estimation and completion of receipts for hardware,

software, services and licenses.

- Regularly assess spend tracking to plan and work with IMS Engineering managers to assure sufficient spend is in

process to hit monthly, quarterly and annual targets.

- Trending analysis and ad hoc reporting, with particular demand near month/quarter end to assure financial

commitments to the business.

- Run and publish month end results and the next 2 month’s forecast, present at biweekly IMS staff meeting.

- Adjust forecasts as trends become clearer and close any gaps created from forecast adjustment with additional

spend/commit. Monthly Metrics Reporting.

- Monitor and Assess CIP (capital in process/work in progress) and work with IMS managers to assure timely in

service dates as well as SOX compliance.

In between positions 08/2013 – 10/2013

Project Manager – Ceragon Networks, Inc. Richardson, TX 05/2012 – 07/2013

ـ Delivering fast paced, high volume installation services of 4G microwave radio networks for LTE mobile broadband

carriers such as Verizon, T-Mobile, Sprint, At&t and Public Safety Land Mobile Radio clients.

ـ Full spectrum project management –searching and screening service suppliers, establishing contractual terms,

managing multiple internal and sub-supplier teams on various projects with multiple customers simultaneously.

ـ Order development, statements of work, materials management, oversight of procurement, logistics, customer order

track and reporting, and overall responsibility for project planning, execution and revenue recognition.

ـ Created and maintained profit and loss analysis of multiple projects and reported results to C-level.

ـ Greatly improved customer relations with two key accounts after taking over from previous manager.

Program & Project Manager – Cassidian Communications, Inc. Richardson, TX 03/2010 – 05/2012

ـ Organized and directed newly formed teams to engineer, furnish, install, and transition to support P25 Public Safety

Land Mobile Radio projects. Interfaced directly with emergency operations center public officials to plan and

manage installation of multi-position P25 dispatch consoles with successful cutover to new systems.

ـ Assist in negotiating, closing, and maintaining multi-million dollar services contracts working with procurement and

legal, acting as liaison between client and service provider.

ـ Consulted with clients on strategic, organizational, and operational challenges with their systems.

ـ Indirectly managed Sales, Services, Operations and Account Management personnel

ـ Developed Operational Planning, resource needs assessments and negotiated with line managers to maintain on time

and on budget delivery, initiated statements of work, tracked detailed budgets and presented to executives and finance

for approval.

ـ Responsible for the development, funding and tracking of capital spend for LTE trials testing for Public Safety P25

integration. Responsible for $20MM implementation budget reporting including monthly spends and forecasting cash

flow through quarterly demand intervals. Adjusted forecasts and closed gaps to produce monthly reporting of

spending commitments.

ـ PMO leadership: Promotion of corporate processes, coordinate training assessments and execution – successfully

and continuously provided conflict resolution across diverse organizational cultures and business units by

communicating customer oriented business goals and targets, diffused personnel conflicts in teams

ـ Obtained customer acceptance of a legacy project to capture $2M worth of backlogged revenue within 6 months of

hire. Ensured future on-time customer support revenue by organizing invoice process with customer agreement.

ـ CARE Management; developed Operational Support Services, Service Level Agreements, improved customer

relations scores with Public Safety clients – set up and managed periodic CARE Management reviews with

customers

In Between Positions 12/2009 – 03/2010

Program Manager – Sapphire client Shell Oil Houston, TX 08/2006 – 12/2009

ـ Organized, researched, initiated and developed $100M+ program to upgrade the procurement strategy for radio

communications systems at 8 US oil refineries that extended to 33 refineries around the world – successfully worked

with matrix based Enterprise Project Office environment. Led technical teams and managed stakeholder base of

over 100 individuals to develop RFPs, define benefits, assess risks and develop mitigation plans both internally, and

at the client levels.

ـ Strategically planned, managed a specific deployment of $5M two-way radio replacement for 6 thousand radio users

on the Port Arthur, TX Motiva Crude Expansion Project connected via 4G microwave radio networks.

ـ Assessed existing environments, established governance teams, education of stakeholders by managing across

multiple lines of business, and produced complex requirement statements with stakeholder endorsement. Overcame

resistance to change from middle to upper management, financial controllers, and end users. Mentored project

managers and motivated teams to close projects.

ـ Drove vendor negotiations to hold price targets and industry benchmarks.

ـ Provided strategic guidance for and obtained data and metrics from globally dispersed refineries (project sites).

Provided complex financial ROI and NPV analyses. Managed multiple simultaneous project executions.

ـ Developed, documented and presented business cases to internal and external senior management teams, conducted

challenge sessions with key stakeholders.

ـ Saved $1M of effort capital by controlling deployment timing, outsourcing and contracts management.

Program / Project Manager – Nera Inc. Plano, TX 11/2003-8/2006

ـ Focal point for customer relations while delivering multi-project high capacity telecom mobility solutions ranging to

$6M. UMTS technology integration and backhaul of 3G cellular and data.

ـ Initiated, created, and managed subcontractor training program reducing deployment schedules by 50% and lowered

the per-unit installation costs by 30%.

ـ Planned and managed civil works and tower construction; supported the integration of OEM and third party

communications equipment. Researched, recruited and retained staff and services.

ـ ISO 9001 Quality Assurance Auditor; Recognized as a key contributor in maintaining ISO certification.

Engineering Assistant/Program Manager – Nera Inc. Wilmington, MA 4/2000-11/2003

ـ Directed the company’s multi-national safety and telecommunications regulatory compliance program for point-to-

point (PtP) microwave radio systems leading to a 25% increase in sales each year.

ـ Canadian Safety Administration, Underwriters Laboratory, Federal Communications Commission knowledge. Test

planning, execution and overall management of product line compliance.

ـ Saved $50k per certified product line contrasted with an all outsourced model; managed the integration of suppliers

and resources including principals and 3rd party engineering teams.

ـ Saved over $100k in supplier service costs through contract negotiation with service suppliers.

ـ Off-shored Digital Microwave Radio Production Line – Achieved production cost cut of 30% through planning,

direction, priorities, training, and motivation to new staff in Singapore and Philippines.

Engineering Assistant – Advanced Techcom Wilmington, MA 1996-2000

ـ Radio Compliance Program Manager - PtP digital microwave radios from 2GHz to 40GHz – gained dozens of type

approval acceptance certificates by managing internal and subcontracted lab teams

ـ RF Engineering – tested, debugged and validated digital microwave radio products – developed test strategies and

configuration set ups - managed lab test equipment – SDLC and SNMP development support and testing.

Education, Credentials & References

ـ Graduate Certificate in Project Management University of Texas at Dallas – 2007

ـ Program Management Professional (PgMP) Certified - #1350802 – Since 2010 - Renewal November 2017

ـ Project Management Professional (PMP) Certified - #205208 – Since – 2004 - Renewal November 2017

ـ University of Massachusetts, BSEE program – 2000-2003

ـ Active Member of Project Management Institute (PMI) – Dallas Chapter

ـ Reference profile: http://www.linkedin.com/pub/mark-consentino-pmp/9/300/574

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