Executive Administrative Assistant

Jo Spong

**** ******** *****, *** *******, TX ***45

Cell: 210-***-**** – Email: *********@*****.***

Experience

Server

May 2011 – Current

Jim’s Restaurant – San Antonio, TX

Assure the highest standards of service and quality. Build instant rapport and provide enthusiastic service to each customer.

Recommend additional products to customers through ongoing interactions. Monitor food preparation methods, portion sizes

and presentation. Contribute to a positive team environment. Build relationships with customers and provide prompt,

courteous and reliable service with a customer-focused attitude. Maintain a calm presence during periods of high volume.

Possess a fantastic memory and excellent listening skills resulting in highly accurate order placement.

Realtor

January 2009 – January 2010

Coldwell Banker D’Ann Harper Realtors – San Antonio, TX

Licensed Independent Real Estate Agent for a locally owned Real Estate Company. Provided real estate services to

customers looking to rent, buy or sell property within the greater San Antonio marketplace. Perform comparative market

analysis reports and customer budget analysis. Executed buyer/seller agreements, addendums, and various disclosures and

provided brokerage service information to customers.

Day Shift Manager

November 2006 - November 2008

Napa Valley Casino – American Canyon, CA

Cashier/Office Assistant/Customer Service Representative for family owned card room. Responsible for over $500,000 on a

daily basis and for executing all cashier cage transactions in a timely manner. Ensured that all monies, withdrawals,

deposits, and casino chips were accounted for. Responsible for recording all jackpots and filling out the appropriate tax

paperwork associated with winnings. Oversaw all vending contracts, performed inventory management and assisted with the

coordination of tournaments hosted by the casino. Created the Napa Valley Casino Employment Policy Handbook on own

time to assist management with producing and communicating roles and responsibilities to employees.

Executive Administrative Assistant

January 2006 – April 2006

ATC Freightliner – Oklahoma City, OK

Performed administrative duties for the General Manager (GM) of a multi-state freightliner company. Composed

correspondence, sales reports, budget reports and customer data reports for GM and other senior staff personnel. Received

and screened callers and visitors with complaints or issues and directed them to the appropriate party for disposition.

Coordinated appointments, meetings and scheduled conference rooms for supervisors and staff. Responsible for all office

personnel travel arrangements. Developed and maintained spreadsheets and databases to generate mandatory corporate

weekly reports.

Executive Administrative

September 2002 – April 2005

RJ Reynolds Tobacco Company – Richardson, TX

Answered and initiated over management’s signature on any routine correspondence to Division, Region or other company

management personnel. Ensured a timely and proper flow of communication between the Region, Division and Home Office

(corporate headquarters). Processed and prepared data information for Regional Sales Manager, Account Executive,

Resource Management Office and other assigned members of management via Sales Information Systems (SIS), Sales

Management Systems (SMS), Account Information Management (AIM) and Category Analysis (CA). Prepared executive

management presentations, coordinated Region meetings/events and scheduled airline/hotel reservations for Executive,

Senior and entry-level management personnel. Processed expense reports for Field Marketing personnel.

Field Service Representative

January 2001 – April 2002

General Dynamics – Augusta, GA

Planned, facilitated, and directed the automation infrastructure for U.S. Army Intelligence Battalion consisting of over 300

unclassified/classified systems. Served on the System Integration Advisory Board responsible for recommending and

evaluating new technology for a 1200 plus employee Military Intelligence organization. Responsible for implementing and

maintaining server security policies for organization’s Local/Wide Area Network. Implemented Microsoft Share Point Portal

Server on classified system as a main communications portal for troops deployed to Afghanistan. Provided end user support

by trouble shooting all software malfunctions. Performed installation of software and configured all associated peripherals.

Field Service Representative

October 1998 - January 2001

Titan Corporation, DBA – Augusta, GA

System Administrator for a UNIX based digital imagery processing system. Served as a field service representative providing

operations and maintenance customer support for modernized imagery exploitation system. Responsible for Local Area

Network for 20 Solaris workstations used to collect and dissimulate imagery products. Provided end user support by trouble

shooting all software malfunctions. Performed installation of new software and configured all associated peripherals.

Advised, trained, and assisted Army personnel in the operation of Modernized Imagery Exploitation System (MIES) software.

Licenses

Current Texas Licensed Massage Therapist

Texas Realtor

Military Experience

Information Systems Operator

February 1993 – February 1999

United States Army

Honorable Discharge

Specialized Training

Microsoft Certified Professional (MCP), Windows 2000 Server

Microsoft Share Point Portal Server Course

Solaris NIS+ Administrative Course

Solaris Administrative Course

Introduction to Data Communications and Networks Course

Modular Architecture for Exchange of Intelligence Course

Volunteer Work

Rebuilding Together 2009 – 2010

Habitat for Humanity 2009 – 2010

Lion Hospice 2005 – 2006

Court Appointed Special Advocate (CASA) 2005 – 2006

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