Customer Service Operator
Resume:
T roy Fontenot
************@*****.***
QUAL I F ICAT IO NS PROF I L E:
My goal is to obtain a position with a company that will promote professional growth as well as
become a valuable asset for my employer. My technical school training, strong attention to
detail, and excellent customer service skills have me prepared to become a valuable asset to any
organization.
Education History
ATI, Virginia Beach, VA Graduated 2010-2011 Maritime Welding Technology
Skills covered include:
● Intro to Maritime Welding Technology
● Gas Tungsten Arc Welding
● Gas Metal Arc Welding
● Flux Core Arc Welding
● Stick, MIG, & TIG Welding
● SMAW, Pipe 2G and 5G
● SMAW, Multi-positional
● Shielded Metal Arc Welding
● Shielded Metal Arc Welding Pipe, 6G
● Gas metal Arc Welding Multi-positional
● Principles of Speech
● Technical Writing
● Occupational Health and Safety
● Industrial Psychology
● Service Management I-IV
Washington Ma r ion Magnet H igh school, Lake Charles, Louisiana Graduated 2004
General Studies
Work H istory
GATX RA I L September 2014-Currently employed (Field Service Specialist)
Demonstrates strong knowledge of FRA rules and regulations. Always uses
current repair and inspection procedures. Conduct inspections of railcars
to insure each unit is in compliance at each of the specific sites and assist
with repairs as necessary. Ensures that all necessary invoicing, inspection,
and work order information is complete in order to facilitate correct
customer billing. Maintain all certifications including TWIC cards.
United States Navy 2004-2010
(Painter/Blaster, Supply-man, Operator)
Maintaining financial records and accounting systems performed all basic
seamanship functions aboard ship that involved line or wire and r igging monitoring
the quality, quantity, cost and efficiency of the movement and storage of goods; coordinating and
controlling the order cycle and associated information systems; analyzing data to monitor
performance and plan improvements and demand; allocating and managing staff resources
according to changing needs; liaising and negotiating with customers and suppliers; developing
business by gaining new contracts, analyzing logistical problems and producing new solutions.
Painted and blasted in shipyards. Stocked and kept maintenance on machines also kept inventory
records, and general labor.
Liebher r M ining Equipment (Welder Fitter)
4/9/2012-5/14/2012 Liebherr Mining Equipment Co.
4100 Chestnut Avenue Newport News, VA 23607
DuPont Building July2012-November2012 (Welder/Fitter)
Fabricated components for communication towers. Welded and repaired parts for modules. Also
perform general labor such as housekeeping and job analysis on safety hazards.
L ongshoreman Port of Lake Charles December 2012 (Laborer)
My duties include repairing and operating machinery such as cranes, forklifts, and hoists to move
cargo from ships. Also manual labor lifting and bending for medium time spans handling goods
and equipment.
Christus Saint Patrick Hospital February2013-August2013 (Floor Tech)
Job consists of sweeping, mopping and buffing of floors. Maintaining a clean appearance of wax
laid down daily. Also perform daily maintenance on equipment if necessary.
Shaw August 2013–June 2014 (Receipt Inspector/ Material Handler)
M y job is to make sure that everything from raw materials to finished nuclear products
meets quality and safety standards specified in the purchasing documentation. All
p roduction processes, whether large or small, requires elements of quality control and all
i nspection and testing is carried out to specified requirements that have been agreed
between the purchaser and the supplier.
P rai r ie July 2014–September 2014 (Equipment Operator)
Worked at Prairie asphalt plant operating wheel loader (heavy equipment). Loaded
materials such as dirt and rock into hoppers to maintain proper mix for asphalt.
Performed routine maintenance on equipment checking oil, water, and tires.
Summa ry of Qualifications
Forklift and Wheel loader (heavy equipment) operator since 2007
● Strong knowledge of mechanical systems, fabrication, and welding.
● Knowledge of welding theory and principals.
● Knowledge of welding tools and welding codes.
● Experienced in the use of track burner, pipe beveler, metal shears, cutting torch, and
equipment repair.
● Knowledge of appropriate safety practices.
● Strong welding skills with multiple metal types: i.e. Aluminum, Mild Steel, Stainless,
Chromoly
● Certified 6G in pipe
References available upon request
Contact this candidate