Customer Service Specialist
Resume:
Scott Bailey
Brick, NJ *****
**************@*****.***
Career Summary
•Nearly twenty years of commended performance in customer service
and support roles.
•Ability to lead, train and maintain a productive staff.
•Quality writing and communication skills.
Experience
Lawrence Merchandising May 2015 - Present
Service Representative
•Implementing planograms
•Visual merchandising
•Product cut-ins
•Audits
DeVoe Tutoring January 2009 - Present
Consultant / Sales
•Created promotional materials/email marketing strategies.
•Designed, implemented, and promoted program and services to
schools and individual families.
•Assessed customer needs and concerns and increased web-traffic and
clientele by 20%.
Yahoo! Contributor Network March 2012 - June 2013
Freelance Writer
•Published on Yahoo! Sports, Yahoo! Arts & Entertainment, Yahoo!
Movies, Yahoo! Music, and Yahoo! Voices. Received over
100,000 page views in less than 6 months.
•Awarded "Featured" status for multiple contributions.
•Awarded Yahoo!'s "Hot 500 Contributors of 2012" award.
•Awarded "Level 3" certification via Yahoo!'s Three Level training /
testing program.
Lombardo Landscaping February 2000 - January 2009
Landscaper / Office Assistant
•General landscape and maintenance.
•Scheduled and coordinated appointments.
•Records and database management
•General office duties
D'Ambrosio Associates Inc. October 1996 - December
1999
Shift Manager
•Supervised a staff of 20 plus members during various shifts.
•Handled the pressure of various fast-paced locations as a floating
manager.
•Achieved targeted goals ahead of schedule and under budget.
•Promoted from crew member to store manager within 6 months of
hire. Employee of the Month recipient as a crew member.
Education
•Brick Memorial High School
September 1990 - June 1994
•General Studies
•Maintained GPA of 3.0 – 3.5
•Received Certificate of Graduation
Professional Skills
•Problem Solving
•PC Proficiency
•Basic knowledge of Microsoft Office products (Excel / Word /
Outlook)
•Written and oral skills with a background in editing
•Customer Service
•Flexibility
•Interpersonal Skills
•Organization
•Multi-tasking
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