Customer Service Quality
Resume:
William H. Yancey
Simpsonville, SC 29680
Phone 864-***-****
E-mail ******@*******.***
Objective To join a growing and dynamic manufacturing company
where I can utilize my strong leadership
attributes, organizational skills and business
acumen in a plant management position.
Education 2001 - 2003 Clemson University
Masters of Business Administration
1989 - 1994 Georgia Institute of Technology
Bachelors of Chemical Engineering
Co-op Student
Member of AIChE and Alpha Chi Sigma Chemistry
fraternity
Professional Jan 2013 - Present Henkel Corporation
Experience Greenville, SC
Director, Project Management - Continuous
Improvement
Responsible for implementation of Lean and Six
Sigma (Green Belt Certified) initiatives at sites
across NA
Led Yield Improvement Initiatives resulting in >$1M
savings
Led Scrap Reduction projects resulting in 20%
improvement ($500K)
Led Sustainability initiatives identifying $2M in
savings and reducing environmental footprint
Conducted Value Stream Map exercises to identify
current and future states
Implemented error proofing solutions to eliminate
rejects and mistakes
Developed Standards for Henkel Corporate to
implement consistency across NA
Mar 2011 - Dec 2012 Henkel Corporation
Greenville, SC
Director of Operations - Waterborne Adhesives
Responsible for 5 facilities in North America
including all facets of the operations (e.g.
production, maintenance, SHE, quality, etc)
Annual Sales of $350 million and 130 Employees
Responsibilities included
Establishing Vision
Developing appropriate tracking metrics
Training
Developing annual operating and capital budgets
Personnel decisions (e.g. hiring, firing,
discipline, etc)
Aug 2009 - Mar 2011 Henkel Corporation
Woodruff, SC
Director of Operations - Hot Melt Adhesives
Responsible for 3 facilities in North America
including all facets of the operations (e.g.
production, maintenance, SHE, quality, etc)
Annual Sales of $300 million and 150 employees
Responsibilities included
Establishing, Implementing and Leading Vision
Developing appropriate tracking metrics
Training
Developing annual operating and capital budgets
Personnel decisions (e.g. hiring, promoting,
discipline, etc)
Oct. 2004 - Aug 2009 National Starch & Chemical
Woodruff, SC Operations Manager
Lead facility with $125MM in revenue and 140
employees
Responsible for SHE, Production, Maintenance,
Logistics, Shipping/Receiving and Purchasing
Increased Productivity on 2 Lines by 40%
Reduced Cycle Time 25% by implementing Six Sigma
concepts
Reduced distressed inventory by 80%
Increased Yield from 96% to 98+% by utilizing root
cause analysis on all products lines
Increased Shipping Performance from 94% to 99%
through improved production measures
May 2000 - Sept. 2004 National Starch & Chemical
Woodruff, SC
Unit Superintendent
Lead facility with $45MM in revenue and 40
employees
Responsible for Production, Quality, Logistics,
Shipping/Receiving and Purchasing
4+ years without an OSHA recordable injury
Managed project to install three new process
vessels, packaging lines and process control
equipment
Reduced Cycle Time 25% by implementing LEAN
concepts
Reduced Overtime by 50% while increasing production
100%
Reduced Working Capital 50% by utilizing JIT
Increased Yield from 96% to 97+% by utilizing root
cause analysis on all products lines
Increased Shipping Performance from 94% to 99%
through improved production measures
Apr 1997 - Apr 2000 National Starch & Chemical
Richmond, VA
Plant Supervisor
Supervised facility with $7MM in revenue and 6
employees
Supervised Production, Quality, Shipping/Receiving,
and Purchasing
Worked closely with all facets of business (sales,
technical service and customer service) to handle
one of company's most profitable customers
Eliminated rejects at all customers (July 1998 -
April 2000) through increased quality measures and
failure mode analysis
Quality Coordinator for ISO 9002 quality system
ISO 9002 liaison for Eastern Region (four plants)
Conducted internal audits (ISO and safety) for
division
Wrote all safety programs (HazComm, Confined Space,
etc.) for facility
Conducted all safety training (no LTA's during
tenure)
Improved hygiene and housekeeping standards through
written programs, daily checklists and raised
personal standards
Received highest customer rating from top customer
for 8 quarters (2Q98 - 2Q00)
Led SAP manufacturing team during software
implementation
Reduced overtime by 50% while maintaining
production level, improving safety and
housekeeping.
Mar 1996 - Apr 1997 National Starch & Chemical
Kansas City, MO
Plant Supervisor
Supervised Production, Quality and
Shipping/Receiving
Installed and trained all personnel on SAP
Increased production efficiencies by reducing cycle
times
Decreased overtime by 33% while maintaining
production and safety goals
Installed bulk storage equipment for 24 customers
Implemented purchasing program that reduced raw
material costs by 5%
Sep 1994 - Mar 1996 National Starch & Chemical
Chicago, IL
Project Engineer
Completed bulk storage installation projects at 9
customers
Designed and managed tank truck bay expansion
Provided vacation coverage as production supervisor
Implemented the ISO 9002 quality system
Quality Coordinator
Maintained the calibration on all meters and tanks
SAP Proficient
Spreadsheet programs
Word processing programs (e.g. Word, Word Perfect,
etc)
Lotus Notes
Power Point
Microsoft Outlook
Minitab
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