Jo-Ann Pangan
*****.******@*******.***
Objective: To find a challenging career in an esteemed organization
so that I may grow professionally, while earning a good reputation
amongst my peers. I am seeking a position that will utilize my
skills and expertise while offering the chance for advancement.
Skills
. Computer savvy
. QuickBooks, Microsoft windows, Microsoft word, Power Point, Excel, Adobe
. Demonstrate strong work ethics
. Effective listening and verbal communications
. Good decision making
. Time and stress management skills
Employment History
Office Manager
Campbell, CA
Aug. 2010 - Present Cal's
Garage Doors Inc.
. Reporting to the General Manager, responsible for managing day to day
administrative operations
. Interact outside garage door vendors such as Amarr, Northwest, Controlled
Product and others
. Interact with property management such as, JDS Properties, Western
Property Management, First Statewide Realty, Avalon Country Brook, and
other property management in local areas
. Assign work to our employee service technicians, installers to
residential site services or property managements
. Use Quick Books for invoicing all jobs in the installations and repair
services, payments and receipts and process payroll on a weekly basis
. Write Memos and answer all incoming calls and call backs
. Responsible for all other duties assigned by the General Manager
Barista
Cupertino, CA
March. 2008 - July 2010
Peet's Coffee and Tea
. Pleasantly greeted each customer with genuine enthusiasm and a smile
. Provided prompt, courteous and reliable coffee service with a customer-
focused attitude
. Perform cash handling and cash register functions in an accurate and
consistent manner
. Maintained a calm presence during periods of high volume
. Anticipated customer and store needs by constantly evaluating the work
environment
. Assisted in the closing and cleaning duties of the shift
Shift Supervisor/Barista
Milpitas, CA
December. 2006 - March 2008 Starbucks
Coffee
. Worked closely with other Shift Supervisors, Assistant Manager, General
Manager
. Delegated tasks as necessary as well as performing Supervisor duties
. Cash handling, bank deposits, change, and other necessary task handling
cash
. Inventory Orders
. Built instant rapport and provided enthusiastic service to each customer
. Placed and prepared food and beverage orders and served customers
. Built relationship with customers and provided great service consistently
. Exhibited creativity when requested by customers
. Recommend additional products to customers through ongoing interactions
. Maintained a clean, organized and prepared stored environment
. Followed all health, safety and sanitation guidelines
. Ensured all fulfilled orders were presentable
Hostess/Server/ Cocktail
Milpitas, CA
August 2005 - July 2006
Eltorito Restaurant
. Welcomed all customers in a cheerful manner and take reservations
. Scheduled reservations and expertly managed large customer crowds
. Greet and seat all customers in a professional and friendly manner
. Serve first point of all customer contact on the phone or in person
. Inform management of any special customer request
. Demonstrated knowledge of daily specials
. Escorted customers to their tables with consideration of wait staff
coverage and customer preferences
. Assisted in maintaining a clean and safe workplace
. Trained new employees
Education
Mission College/West Valley September 2010 - 2012
Santa Clara CA
Early Childhood Education and Communication
Milpitas High School September 2000 - June 2004
Milpitas High School Graduate
Achievements
. 2010 Dean's List at Mission/West Valley College
. 2011 Dean's List at Mission/West Valley College
. Early Childhood education Practicum (Internship)
. Travel & Tourism Academy Alumni
References available upon request