Customer Service Manager
Resume:
Cynthia A. McGee
Fuquay Varian, NC *****
**********@**********.***
OBJECTIVE: To obtain long term employment with growth potential with a company where I can
contribute my hardworking ability and my positive attitude.
EXPERIENCE:
Division of Workforce Development Raleigh North Carolina
• Receptionist/Office Assistant IV 01/05/2009 to present
• Recommend improvements to work methods or procedures.
• Recommend solutions of administrative problems.
• Schedule meetings or appointments.
• Use computers to enter, access or retrieve data.
• Use oral or written communication techniques.
• Oversee and maintain surplus.
• Oversee and maintain office equipment.
• Explain rules, policies or regulations.
. File or retrieve paper documents and related materials
• Plan or organize work.
• Prepare reports.
• Prepare reports for management
• Answer multi phone line, direct callers to correct department.
• Provide excellent customer service, for internal and external
customers.
• Maintain service log on state cars; for scheduling and maintenance.
• Order supplies and maintain the supply room; oversee building
maintenance.
• Familiar with WIA job link policies, rules and program.
• Schedule Conference rooms for meetings and training.
• Assist in creating personal brochures, flyers/postcards, • Perform scanning into S drive and email.
marketing postcards. May maintain digital cameras and instruct on.
how to use, open house sign-in sheets
• Prepare expense reports.
Storage Depot Inc. Oxford, North Carolina
Manager 05/2008 to 12/2008
• Opened and closed office and provided excellent customer service.
• Completed bank deposits, rental contracts and handled all daily
operations.
• Handled legal proceedings pertaining to the auction of delinquent
rental units..
• Accounts receivable.
• Knowledge of Quikstor, internet, Microsoft Word & Excel, fax & copy
machines, printers and security systems.
ACS Henderson, North Carolina
Customer Care Agent 10/2006 to 12/2007
• Answered phone in a call center and provided excellent customer
service.
• Answered questions regarding medication, Medicaid and other
insurance questions.
• Solved problems for the Pharmacist regarding medications and
insurance claims.
• Knowledge of Windows, Abc payroll, email, Omie, track and X2.
• Received Hippa law certification and Code of Ethic certification.
• Entered information into customer Medicaid profile.
• Verified and submitted prior authorization status for doctors.
• Indexing prescriptions for prior authorizations from doctors.
Griffin Ford Inc. Louisburg, North Carolina
Partsclerk/Serviceadvisor 5 to 09/2006
• Excellent Customer service, Answered multi phone lines.
• Ordered parts, stocked parts.
• Knowledge of computer program Reynolds and Reynolds,all data,
Windows.
• solved problems for customers and quoted prices according to
guidelines.
• operated cash register and completed credit card transactions.
City Tire Inc. Henderson, North Carolina
Assistant Clerk II 4/2003 to 6/2005
• Opened and closed office on a daily basis and provided excellent
customer service.
• Supervised 6 technicians, ordered parts, answered multi-line phone
system and handled accounts receivable.
• sold auto repair services and dispatched work to technicians.
• Knowledge of computer program hit.
Currin's Check Cashing Henderson, North Carolina
Manager 7/2003 to 12/2003
• Opened and closed office and completed bank deposits.
• Performed accounts receivable, accounts payable, check cashing, bill
paying and collections/delinquent rental property.
• Managed 2 employees: including scheduling, time sheets and training.
• Knowledge of Windows 98, Yardi, Word perfect, Microsoft, Excel and
Western Union.
D & J Automotive Louisburg, North Carolina
Service Advisor 9/1999 to 10/2001
• Opened and closed office daily, answered multi-line phone system and
provided excellent customer service.
• Supervised 8 technicians, dispatched work to technicians, set
appointments.
• Knowledge of computer program ADP, Windows 98, Internet, Chilton
manual and price quote.
Stylecrest Home Products Henderson,
North Carolina
Assistant Manager 3/1997 to 8/1999
• Opened and closed office and retail store daily, provided excellent
customer service .
• Supervised 4 employees: including payroll and training.
• Completed bank deposits, answered multi-line phone system, accounts
receivable and payable and scheduled delivery of all products.
• handled all inventory related tasks, including ordering and stocking.
• Dispatched contractors for HVAC repair and installation.
• Completed Contractors payroll.
• Knowledge of Clark session, Windows 98, PowerPoint, Word perfect
and Dos.
Handleman Company Inc. Glen Burnie, Maryland
Independent Home Sales Representative 11/1990 to 5/1995
• Reviewed gross margin chart, ordered inventory, completed inventory,
stocked orders and built displays.
• provided excellent customer service.
• Returned over stock and defective stock.
• Knowledge Oxtel and voicemail.
EDUCATION: Louisburg High School Louisburg, North Carolina 1980
Diploma
Vance Granville Community College Louisburg, NC
Emergency Medical First Responder 1999
Wake Tech Raleigh NC
2013 Access I II III,Communication in the work place 2013
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