Human Resources Customer Service
Resume:
**** ***** ****** **, ******, MN *****
Phone 763-***-**** . E-mail ******@***.***
KRISTINE ORNBERG
PROFESSIONAL SUMMARY:
Dedicated Human Resources professional with strong grasp and experience
with employment laws, compliance issues, payroll, and benefit plans.
Successfully introduces process improvements plans and staff-development
initiatives to drive corporate goal attainment. Superior written and verbal
communication skills, proactive positive team player, results driven.
Strengths:
Highly skilled manager with experience, expertise, competencies, and
technical proficiencies in: Recruitment/Staffing, interviewing, employee
coaching, performance management and performance management systems,
payroll administrator, unemployment laws, human resources development,
human resource department startup, exit interviews, accounting and finance,
budget development, financial reporting, worker's compensation knowledge
and ADA, EEO, FML, LTD, and STD, and proficient in the following
applications/programs - ADP Work Force Now and ADP Vantage, Ulti-Pro,
QuickBooks, Kronos, Lawson, and all Microsoft programs.
Work Experience:
. Payroll Coordinator, 06/2014 to Present
Contracted through professional staffing agency - Edina, MN.
o Duties included but not limited to: Weekly payroll processing for
1800 employees using Lawson, ADP Vantage and Kronos software.
Garnishment set-up and compliance for 27 states responding to
garnishee answer and summons. Weekly payroll close out reports and
terminations. Vacation, sick leave and holiday hours corrections
and reviews. Union payouts, union policies, and compliance with
union contracts. Internal audits and reviews. Union compliance and
knowledge of Union contacts. Responsible for the payroll in 30
States.
. POS, 02/2012 to Present
Kohl's Department Store - Blaine, MN
o Provide excellent customer service, obtain new credit card
accounts, responsible for opening and closing POS responsibilities,
train new employees on the POS systems, and organizing and creating
a positive, clean shopping environment for customers.
. Operations/Human Resources Administrator, 03/2011 to 12/2013
Massage Retreat & Spa - New Hope, MN
o Developed company personnel policies, standard operating
procedures, and employee handbooks. Conducted employment
verifications and investigations.
Management and maintained Full Cycle recruiting. Built a
comprehensive employee recruiting strategy. Developed and enforced
company policy and procedures relating to all phases of human
resources activity. Facilitated the criminal background check
process for new hires. Managed all aspects of leave administration,
including employee notifications and vendor management, disability
programs and health benefits. Managed the employee rewards
programs. Implemented the company's first recruiting and resourcing
tracking system. Audited workplace, employee and management
policies and procedures. Updated key human resource metrics,
including turnover and terminations, using reporting tools on the
HRIS database
ADP Work Force Now payroll for 235 employees. Supported Company
President with management needs and planning for company growth.
Managed all vendor relations, costs, contracts, and services.
Work Experience (Cont.):
. Human Resources/Benefits/Accounting/Marketing Consultant, 05/1999
to 12/2012
Free Lance Work - Consultant - Minneapolis, MN
o Analyzed and modified compensation and benefits policies to
establish competitive programs and ensure compliance with legal
requirements. Coordinated work activities of subordinates and staff
relating to employment, compensation, labor relations, and employee
relations. Handled understaffing, disputes, terminating employees
and administering disciplinary procedures. Compiled financial
reports pertaining to cash receipts, expenditures, and profit and
loss. Worked with managers to develop annual expense plan goals.
Reconciled discrepancies between accounts receivable general ledger
account and accounts receivable trial balance account. Prepared and
distributed payroll for staff. Complied annual recommendations for
end of fiscal year budgets. Created company's first employee manual
including training and development. Created effective messaging
using language, graphics, and marketing collateral.
. Other Professional Experience held concurrently outside of
consulting:
o Home Healthcare Provider, 02/2008 to 11/2010
Independent -Blaine, MN
o Abilities Analysis (LTD Examiner), 01/ 2007 to 12/2007
Hartford Life & Accident, Bloomington, MN
o Claims Associate II, Workers' Compensation, 03/2004 to 01/2007
Zurich Insurance, Edina, MN
o Retention Case Manager, 03/2002 to 02/2004
Minnesota Resource Center,
Minneapolis, MN
. Other Management Experience
o Program Director for Nekton, Inc. 4 years and Catholic Charities
4 years
Education:
. MBA: Human Resources Management, University of Phoenix - Phoenix, AZ
. EditDeleteBachelor of Social Work: Social Work, Moorhead State
University - Moorhead, MN
Accomplishments:
. Successfully over turned unemployment claims at the highest appeals
level
. Decreased unemployment insurance rating by 31%
. Implemented new recruiting, hiring, and training systems
. Ensured smooth operations by supporting executive team
. Prepared, developed, and implemented budgets and cost control systems
. Developed positive relationships with college and school career placement
counselors
. Successfully trained managers in Human Resources policies and procedures
(frequent basis)
. Reduced corporate costs by negations and researched pricing with current
and new vendors
. Increased retention by 12%
. Implemented an exit interview program
. Met monthly recruiting goals 99% of the time
. Top 10 in region for Kohl's for obtaining new credit card accounts
. Implemented new processes for terminated employees with garnishments &
child support case closures
. Assisting with company merger and payroll processing to new location
. ADA, FLM, LOA training for supervisors of Fortune 500 companies, cities,
and private [pic][pic]
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