Sales Customer Service

Alexandra Scott

**** ****** *** #*** *** Angeles, CA 90048

Phone: 310-***-**** E-Mail: *********@*****.***

Professional Summary

Senior sales, marketing and business development executive. Successful business owner with a proven and

consistent top producer relating to sales and new business acquisition. Continually developing new business

opportunities, and strategies relating to marketplace growth. A true leader with distinctive people and

relationship building skills.

Skills

Fluent in English/ Spanish Budget analysis/Time management

Retail/Wholesale/B2C, B2B Inside/Outside Sales Cold Calling/Negotiation

Event planning/Marketing Customer Support/Client Retention/Account management

Employee management

Real Estate License

Experience

03/2002 to 05/2013 Senior Account and Customer Service Executive

Kevis Rejuvenation Program Inc. Glendale, CA

Top producer encompassing 35% of generated revenue for the leading provider of hair rejuvenation products

Steady 25% increase in generated income over a 10 year period

Implemented new processes and aided in training current and new hires through effective leadership,

communication and team building skills ultimately increasing overall profits and commission by 30%

Strong customer retention and repeat business generation through the development and implementation of

new marketing techniques

Prioritized daily flow of activities utilizing successful time management skills as pertaining to multiple

departments and processes in order to maximize a consistent and effective workflow.

01/2000 to 02/2002 Retail Account Specialist/ Sales

Melonie De France/ Galerie De Provence Beverly Hills, CA

Increased retail store profits from $180,000 in annual sales to $250,000 over a 2 year period

Implemented advanced marketing techniques to attract new customer base through the implementation of

networking and events

Utilized local resources in order to generate product awareness implementing store campaigns to sell product

in visible and high traffic areas such as the Pacific Design center

Page 2

Key holder for retail location opening and closing business as necessary, managing scheduling,

shipping/receiving, logistics coordination as pertaining to import/export of product and delivery to high

end clientele

Aided in visual merchandising for store and served as a design consultant for clients in choosing the

appropriate product arrangements for home use and eve nts.

06/1996 to 11/1999 Customer Support and Sales Executive

Intimate Trainer Woodland Hills, CA

Effectively sold product pertaining to a sensitive and personal hygiene related market with the utmost care

and discretion toward prospective clients.

Generated upwards of 300K in new business utilizing a full sales cycle, contracts and order processing

Dealt with customers inquires and issues and problem solved in a consultative manner

Implemented marketing plans and e-mail blast to generate new business and referrals

02/1991 to 09/1995 Owner/ Business Operator

Imagine, A New Age Retail Shop Boca Raton, FL

Owned and operated retail business generating on average $745,000 in revenue per year

Managed and oversaw training for a team of 3 employees teaching leadership skills in sales and customer

service/retention

Dealt with all day-to-day operational business aspects from merchandising, importing product/selling,

shipping/receiving, and accounting/payroll.

Implemented new marketing ideas to generate store awareness within the community by coordinating in-

store events/promotions in order to generate traffic

04/1985 to 11/1990 Co-Owner/Business Operator

Bernie’s Gourmet Shop Buenos Aires, Argentina

Managed and promoted extremely successful gourmet deli and introduced bagels into a new environment in

which not previously available

Interfaced with clientele generating repeat customers on a regular and consistent basis, while acting a liaison

between staff, customers and business partner.

Successfully created advertising campaigns via print media and coordinated in-store promotional events to

generate interest

Serviced multiple large enterprise accounts included Princess Cruise Lines and high net worth individuals in

catering capacity

Contact this candidate