Customer Service Administrative Assistant
Resume:
Kathleen A. Watson
Hudson, MA **749
******@*******.***
Professional Summary:
Accomplished professional with vast experience seeking an opportunity to effectively utilize my skills and education.
Self starter with a strong customer service background meeting deadlines while multi tasking in fast paced
environments. My dedicated work ethic will enable me to make a positive contribution to your company.
Education:
The Salter School, Tewksbury, MA January 2015
Health Claims Specialist Certificate
CEHRS Certification
Relevant Coursework
• ICD 9 / CPT Computerized Billing HIPPA Compliance
• •
• HCPCS Insurance Medical Law & Ethics
• •
• E Health Records Medical Terminology Medisoft
• •
Fitchburg State College, Fitchburg, MA completed 2 years
Work History:
(Extern)
Carewell Urgent Care, Tewksbury, MA 2014 to 2015
• Utilized DocuTap system to register 30 40 patients per day
• Answered multiple phone lines
• Data entry of patient demographics
• Contacted insurance companies to verify patient's eligibility
• Accurately verified insurance eligibility information through NEHEN
• Processed payments through Pay Trace (credit cards)
• Collected co payments from clients for patient services
• Provided excellent service as measured by Press Ganey scores of over 90%
Customer Service
Honey Farms, Leominster, MA 2009 to 2011
• Provided outstanding customer service
• Maintained and updated all product inventory
• Maintained a clean and safe environment
Administrative Assistant
Littleton Lumber Corporation, Littleton 2005 to 2007
• Transcribed a variety of confidential financial documents
• Managed the daily operations & administrative needs of the office
including support for Inside/Outside sales representatives
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