Customer Service Web Developer

Jeff W Dum

**** ******* ***, *** *******,Texas **232

*******@*****.***

Home: 210-***-**** Cell: 210-***-****

Summary of Qualifications

● 20 years of enterprise IT support experience, accomplished organizational facilitator

and platform technician.

● 10 plus years of various application support experience including deployment,

patching and testing.

● Wide variety of Windows support experience including NT 3.51,4.0, Windows Server

2000,2003,2008, Windows XP,7

● Certifications: Security+, Network+, Linux+

● Quality driven, customer service, dependable, easily adaptable, quick learner.

Technical Skills

Operating Systems Windows Server 2000/2003/2008, XP, Windows7, Linux

Protocols TCP/IP,DHCP,DNS,SMTP,POP,SSL,802.11

Mail Systems Exchange 2000/2003

Web Servers IIS, Apache,Nginx

Hardware Dell,HP,Compaq,Gateway,IBM

Security Intrusion detection and prevention, Antivirus(Symantec,Mcafee),Qtip

and Retina scans, Firewalls

Utilities Sharepoint, Remedy, SQL Server

Remote Access Remote Desktop Protocol, Terminal Server 2000,2003, VPN

Virtualization Microsoft Virtual Server, VMWare

Training

Rackspace Open Cloud Academy (Linux,Apache,Mysql,OpenCloud)

VMWare vSphere

Microsoft MOF ITIL

Professional Experience

Supa Doors Inc.

Location: Universal City 11/01/2014 Present

IT Manager

Responsible for managing the IT requirements of a Universal City based door manufacturer,

including desktop, server and web based environments. Recent successes include replacing

existing email system with a web based system, implementation of Salesforce with our web

based Door Designer software. Ongoing planning to deploy Sharepoint into our environment.

US Army Medical Information Technology Center

Location:Ft. Sam Houston 04/01/2010 – 05/31/2013

IT System Specialist

Involved in managing the timely and efficient flow of trouble tickets throughout the

Sustainment division and maintaining the USAMITC document management and

collaboration solution. Primary tools include BMC Remedy and Microsoft SharePoint Server.

Accomplishments include:

Ensured ticket status updates of more than 1600 tickets per month through automation and

personal interaction with support personnel and help desk technicians.

Produced more than 350 scans per month (using QTip and Retina) as part of ongoing

information assurance responsibilities.

Managed over $62,000 of inventory with zero loss for three years.

Science Applications International Corporation

Location: Ft. Sam Houston 10/01/1994 – 04/31/2010

System Admin/Web Developer 01/01/2004 – 03/31/2010

Maintained the USAMITC document management and collaboration solution as well as

various web applications. Primary tools include Microsoft SharePoint Server.

Web Developer 01/01/2000 12/01/2003

Led small team developing web based applications for the US ARMY MEDCOM and

USAMITC. Primary tools include Windows 2000 Server, Microsoft Back Office and Internet

Information Server.

NT Systems Architect 02/01/1996 12/01/1999

Developed, as part of a team, an enterprise wide Windows NT network solution for US ARMY

MEDCOM. Primary systems included Microsoft Windows NT Server, Microsoft Back Office

and IIS.

Programmer 10/01/1994 02/01/1996

Location: Lackland AFB

Developed a hardware/software automation system in the Emergency Department at Wilford

Hall Medical Center, Lackland AFB. Primary tools include Microsoft Visual C++,

PowerBuilder, DEC Rdb, and SQL.

Local Area Network (LAN) Administrator 02/01/1993 10/01/1993

Maintained network to include the assembly and installation of all software and hardware.

Included troubleshooting all problems and providing scheduled maintenance.

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