Management Project

Valles, Niku Benson P.

Permanent Address: Unit **5 Jordan Bldg, Riverfront

Residences,

Caniogan, Pasig City

Contact No.: +63-917-***-****

E-mail Address: *******@*****.***

Niku Benson Valles started with Accenture in 2001, with a total of 14 years

with the firm. He is currently an Associate Manager, currently handling

directly 18 people and an oversight of 103 resources.

. Niku has been in supervisory and team management roles for over 7

years within Accenture.

. He handles both onshore and offshore teams, and also works directly

with clients to manage the team and the account.

. He is doing Test Management functions for the past 5 years, from

staffing, to creating estimates, to risk and issue management, and

to ensuring daily progress targets are being met. He is also

doing people management to ensure engagement of the team remains

high. This includes mentoring and coaching.

. He is proficient in the full testing process from test planning,

creating of the Test Plan, Test Strategy, and Test Approach

documents as well as creating Test Scenarios, Test Conditions and

Expected Results, to Test Execution, defect management, and, risk

and issue management, as well as continuous process improvements

. He has also led People Engagement teams, in charge of organizing

activities to drive the engagement from the resources, this ranges

from the Summer Outings, Christmas Parties, to sports activities

and family days.

. Niku is a graduate from the University of San Carlos, Cebu,

Bachelor in Arts, Major in Economics, back in 2001.

. Delivery Lifecycle: Functional Manual Testing (P3), Regression

Testing (P3), System Integration Testing (P3), Automation Testing

(P0)

. Operations: Test Planning and Test Cases execution (P3)

.

.

. Certification of Software Testing (CSTE) - 2008

. Communications, Media and Technology (8 yrs)

. Financial Services (6 yrs)

Project Windchimes - GRID Accenture May, 2014 - Present

Project Overview: GRID Middleware Testing - The team performs validation of

data consistency from source clients to Grid Repository. Ensures that L2

Cache and L3 cache are consistent.

Technology Platform: Toad, SQL, HP QC-ALM, Rally Dev, PRISM

Role Description: Offshore Test Lead - Niku handled at peak, 18 resources

and was directly involved with Capacity Planning, Chargeability, Test

Management, Metrics Analysis, Status Reporting, Delivery Excellence

responsibilities, among other tasks.

As the GRID Offshore lead in Manila:

. Manage a team of 19 in their day to day tasks, risk and issues

and ensure daily targets are still met.

. Perform estimates validation and capacity planning per release.

. Ensure the completion of execution and validation of all test

cases assigned to Manila within schedule and budget, with

quality (peer reviews).

. Join in status/defect meetings with clients and onshore

counterparts as applicable, to discuss progress, issue, risks,

mitigations, and resolutions, among other items.

. Ensure that status report is sent daily and proper issues are

escalated to offshore management first.

. Ensure that status report is sent daily and proper issues are

escalated to onshore client is done.

. Identifying, analyzing, mitigating and responding to project and

operational risks

. Recommending possible improvements to existing procedures and in

matters relating to people, processes and technology (e.g.

through active participation in continuous improvement

initiatives, quality teams, focus group discussions, root cause

analyses, etc.) and then assisting in the implementation of

improvements

. Join Daily SCRUM Meetings/Calls as GRID team has Agile

development

. Primary backup to Project Manager when PM is on leave.

. Ensure to notify offshore management and onshore counterparts of

all the offshore team's out-of-office plans (VLs and trainings)

. Ensuring high level of client satisfaction through the delivery

of quality products on time.

. Ensure high level of engagement within the team by promoting a

working environment conducive not only to productivity but also

to fun and camaraderie.

Project Windchimes - BMG Phoenix Accenture August, 2012 - November, 2013

Project Overview: Phoenix is the online ordering and billing, product

cataloging application of the client, connecting with different other

external applications. The testing was done to ensure end-to-end ordering

process through the application. Niku was the primary POC and lead of the

BMG Phoenix Test Team.

Technology Platform: Internet Explorer, Toad, SQL, HP QC-ALM, Rally Dev,

PRISM

Role Description: Offshore Test Lead - Niku handled at peak, 23 resources

and was directly involved with Capacity Planning, Chargeability, Test

Management, Metrics Analysis, Status Reporting, Delivery Excellence

responsibilities, among other tasks.

As the BMG Phoenix Offshore lead in Manila:

. Ensure that status report is sent daily and proper issues are

escalated to offshore management first.

. Ensure that status report is sent daily and proper issues are

escalated to onshore client is done.

. Join in status/defect meetings with onshore counterparts as

applicable

. Ensure estimates are created and validated and capacity planning

is done.

. Ensure the completion of execution and validation of all test

cases assigned to Manila.

. Identifying, analyzing, mitigating and responding to project and

operational risks

. Recommending possible improvements to existing policies /

procedures and in matters relating to people, processes and

technology (e.g. through active participation in continuous

improvement initiatives, quality teams, focus group discussions,

root cause analyses, etc.) and then assisting in the

implementation of improvements

. Performing any other tasks required by management from time to

time

. Ensure to notify offshore management and onshore counterparts of

all the offshore team's out-of-office plans (VLs and trainings)

. Support and assist project/s, shared services and support groups

in their compliance to DC standards.

. Ensuring high level of client satisfaction through the delivery

of quality products on time.

Contributions/Awards:

. Obtained a perfect 7.0 client satisfaction survey on first

release.

Project Windchimes - Data Layer Atlas Accenture June, 2011 - August,

2012

Project Overview: The DTI Team provides architecting, design, and

development services for receiving batch and near real-time data feeds from

a variety of data sources, performing required data transformation and

aggregation and replicating the integrated data to the various operational

data stores in the data fabric layers of the enterprise.

Technology Platform: UNIX, Toad, SQL, HP QC-ALM, Rally Dev, PRISM

Role Description: Offshore Test Lead - Niku handled at peak, 14 resources

and was directly involved with Capacity Planning, Chargeability, Test

Management, Metrics Analysis, Status Reporting, among other tasks.

As the Data Layer Atlas Offshore lead in Manila:

. Ensure that status report is sent daily and proper issues are

escalated to offshore management first.

. Ensure that status report is sent daily and proper issues are

escalated to onshore client is done.

. Join in status/defect meetings with onshore counterparts as

applicable

. Ensure the completion of execution and validation of all test

cases assigned to Manila.

. Identifying, analyzing, mitigating and responding to project and

operational risks

. Recommending possible improvements to existing policies /

procedures and in matters relating to people, processes and

technology (e.g. through active participation in continuous

improvement initiatives, quality teams, focus group discussions,

root cause analyses, etc.) and then assisting in the

implementation of improvements

. Performing any other tasks required by management from time to

time

. Ensure to notify offshore management and onshore counterparts of

all the offshore team's out-of-office plans (VLs and trainings)

. Support and assist project/s, shared services and support groups

in their compliance to DC standards.

. Ensuring high level of client satisfaction through the delivery

of quality products on time.

A Project for a Large Financial Institution in UK Accenture May, 2005-

April, 2011

Project Overview: This project is for a financial institution who's

Accounting and Customer functionalities was a major part of the development

and testing process of this project.

Technology Platform: Internet Explorer, Toad, SQL, HP QC-ALM, Rally Dev,

PRISM

Role Description: Offshore Test Lead / Test Manager - Niku handled at peak,

8 resources and was directly involved with Chargeability, Test Management,

Metrics Analysis, Status Reporting among other tasks. Niku started as a

tester who was responsible for creating Test Cases, Test Scenarios, Test

Scripts, then proceeded to

Test Execution and then Test Closure.

As the Offshore lead in Manila:

. Offshore Point of Contact for a team of 5 testers for the GTS

Customer team.

. Manage the team in terms of tasks, roles, and estimates. Ensure

estimates are created and validated and capacity planning is

done.

. Manage the projects in the Customer team and liaise with the

Onshore Test Lead and/or client to ensure progress and timely

completion.

. Create Test Plans and Test Closure document as well as support

Test Planning (Test Cases), Test Data Prep, Test Execution and

Validation. Ensure the completion of execution and validation of

all test cases assigned to Manila.

. Join in status/defect meetings with onshore counterparts as

applicable

. Review of all deliverables of the team.

. Review and signoff of Build deliverables (Entry Criteria to

Test)

. Raise risks and issues and liaise with the different

stakeholders to discuss schedule, budget, resourcing as well as

risks and issues.

. Recommending possible improvements to existing policies /

procedures and in matters relating to people, processes and

technology (e.g. through active participation in continuous

improvement initiatives, quality teams, focus group discussions,

root cause analyses, etc.) and then assisting in the

implementation of improvements

. Served as the projects Tech Team Coordinator, being the POC for

all Tech Issues such as connectivity, hardware and software

concerns, security, among others.

. Was also the POC for the project's Health and Wellness program.

A Project for a top Global Telecommunications - Siebel Test Accenture

June, 2004 - April, 2005

Project Overview: This is a project for a Customer Oriented Revolution

Engine Strategy to enforce competitiveness to counter competitors.

Essential action for this global telecommunications to overtake growing au

and to be the No.1 challenger against the leading competitor.

Technology Platform: Siebel, SQL

Role Description: Test Lead

. As a analyst programmer / Test Lead in the CRM Application test

team, Niku is expected the following:

. Create test scripts based on test conditions and functional

designs.

. Execute created test scripts, and validate output based on

expected results. Ensure the completion of execution and

validation of all test cases assigned to Manila.

. Lead the completion of the Technical Connectivity Testing

. Assist in generating reports of SIR Logs

. Reviews Time Reports submitted by Programmers in his team

Results Achieved:

Niku was a good asset of the application test team. He had both the

patience in learning a new application, and a good background in

testing. His desire to take on lead roles pushed him even more on

asking more responsibilities and handling them properly. He led the

technical connectivity testing of the Siebel application, and did

other testing on the side. He also assisted in generating reports for

the SIR log and oversaw the proper submission of the time reports.

Project Verizon - Data Conversion Accenture March, 2003 - December, 2004

Role Description: System Test Lead - Niku handled 4 resources and was

directly involved with Capacity Planning, Chargeability, Test Management,

Metrics Analysis, Status Reporting, Delivery Excellence responsibilities,

among other tasks.

As the System Test Lead in Manila:

. Managing the day-to-day operations, supervising and reviewing

the work of the team

. Creating, publishing and maintaining the System Test workplan

. Overseeing system test planning and execution, reporting issues

as needed

. Ensuring that issues are identified and tracked through the

Issue Resolution process.

. Participating in weekly client and management status meetings

representing System Test.

. Maintaining the System Test schedule for a release and

communicating to other teams.

. Ensuring that project processes, procedures, and standards are

followed.

. Signing-off System -tested projects/releases for delivery to

Integration Test.

. Escalating to upper management any issues that are not being

addressed promptly.

. Summarizing the key issues affecting the team and communicating

the priorities of each.

. Working with the development team Leads in prioritizing Trouble

Ticket workloads by way of force-ranking the tickets across the

board.

. Giving timely, written feedback to System Test Team members and

providing coaching and mentoring to the team.

. Tracking and reporting System Test metrics, such as, Test

Condition pass rates

. Developing an overall approach for System Testing, including

scope of testing as well as support expectations from other

teams

. Reviewing and signing off on all planning deliverables

. Conducting weekly team meetings to provide opportunity for two-

way communication and communicating where the team is at in

terms of achieving the target milestones.

. Working with the Project Manager to prioritize trouble tickets

. Completing weekly status reports

Project Verizon - ExpressTRAK Media Accenture April, 2002 - January,

2003

Project Overview: ExpressTRAK is Verizon's strategic Customer Care and

Billing platform. The pricing and invoicing engines are derivatives of

Accenture's BPP1 & BPP2 market offerings. The customer care pieces are

split by the Residential (SSNS) and Large/General Business (Service

Express) lines of business. The overall platform is serving large business,

general business, consumer, and wholesale customers in MD, DC, VA, and WV.

Long Distance customers are also supported in NY and VA. Accenture

currently supports a large percentage of Verizon's BPP2 based application,

expressMedia or eMedia, via its delivery center in Manila, Philippines.

Technology Platform: Mainframe, JCLs

Role Description: Niku has worked in Mainframe environment, running jobs

and Regression Tests as a member of the System Test team in Manila.

His responsibilities include but are not limited to the following:

. Preparing test plans, test conditions and test data for change

requests requiring complex modifications to the eMedia software.

. Join in status/defect meetings with onshore counterparts as

applicable

. Testing the change requests for projects involving paper and non-

paper media formats that impact the major functions.

. Identifying, analyzing, mitigating and responding to project and

operational risks

. Preparing the System Test regression test bed. This involves

testing for all the media formats including paper and non-paged

media formats.

. Conducting the regression testing for several releases. These

cycles are executed from the upstream functions all the way down

to the Print Infrastructure, and Non-Paged media functions.

. Validating the correctness and integrity of the test outputs

from both regression and progression testing .

. Preparing and mocking test data to support testing of new

functionalities.

. Conducting handshake or interface testing with other

applications that BPP2 interface with in eTRAK .

. Investigating errors and issues encountered during testing

employing functional knowledge on the major media functions and

tables driven architecture of eMedia.

. Conducting configuration management activities for configuration

items delivered at the System Test level and ensures the

integrity of the software version is accurate.

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