Sales Customer Service

Vincent Cripps

Dartmouth, NS

902-***-**** *******.******@*****.***

www.linkedin.com/in/vincecripps

Sales Trainer & Manager

Team Management Presentation Design

Sales Training Recruiting & Hiring

Coach Customer Service

Work Experience:

Sales, Colonial Honda, Halifax, NS 2014 – 2015

Established relationships with new customers

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Maintained contact with existing customers through meeting, emails and by

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phone.

Advised customers regarding payment options; loans and leasing

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Effectively took care of relevant paperwork.

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Maintained familiarity with new/used cars and stayed updated regarding

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competitor’s products.

Kept up to date on changes in pricing, leasing programs, different incentives, and

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on going campaigns

Sales Manager, Target Mobile, Vancouver, BC & Halifax, NS 2013 - 2014

Creating & managing the sales team

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Developing their abilities as a common sales force

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Setting & tracking monthly sales goals, creating a metric structure, and following

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up with monthly SMARTS

Providing in person, and group training session to hone sales skills

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Tracking sales and metrics

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Sales Team Leader, Pardon Services Canada, Vancouver, BC 2011 – 2012

6 Month Contract

Creating & managed the sales team by refining our search parameters for the

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designated sales roles, and developing their abilities as a common sales force

Setting & tracking monthly sales goals, creating a metric structure, and following

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up with monthly SMARTS

Developing a corporate culture with policies & procedures with the desire to

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grow the company to a much larger contact center. Outlining the specific roles of

individuals within the sales department

Creating the Sales Hiring & Training manuals by developing a step by step

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guideline for the hiring procedures. With designated questions, desired qualities

and qualifications. As well as a step by step handbook on the customized

POS/Data Management software. Including sales tactics and suggested wording

p roduce User’s Manuals, FAQs, and Knowledge databases

Providing in person, and group training session to hone sales skills and proper

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phone etiquette

Tracking sales and collections daily, through a BI Spreadsheet I had created to

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document set metrics

Sales, Future Shop, New Glasgow, NS 2009 – 2011

Managing the Home Theater Department

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Creating the audio/visual department, both in sales techniques as well as the

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physical department, including Operational TV and Speaker Displays

Developing Business and Sale relationships with Samsung and LG

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Training the sales staff on how to sell with knowledge of the products with

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weekly sales meetings and one-on-one teach outs

Creating a comparative sales reference binder, with the benefits, features, our

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prices, and our competitors prices. Along with Selling Tips and Suggested

Wording, FAQs, and Knowledge databases

Coaching new employees on sales techniques

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Running sales meetings on “How to Sell new items, new technologies,

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financing, install and extra warranty services with a 'learning is fun” approach to

teaching

Setting department sales goals and handling specialized pricing for 'Last Of' and

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'Clearance' items

F inancial Consultant, Investors Group Halifax, NS 2007-2009

Operating my own financial planning practice

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Selling mutual funds and insurance; both personal and group

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Advertising, marketing and prospecting new clients

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Developing and conducting relevant financial educational seminars t hroughout

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the province

Corporate Trainer, Capital One, Moncton, NB 2005 – 2007

Retention sales training new employees (20-30 participants per class)

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Trained and coached new hires t o operate customized POS/Database

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m anagement systems

Training the other Corporate Trainers,the Retention Management Team, as well

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as Retention Executives and the VP of Retention

Created a new Retention sales course, implementation and development to an

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international level. To improve sales rates and new hire attrition. Including

Teach-Out Modules, Learning Games, Knowledge Databases, Suggested

Wording, E-learning Tutorials, Webinars and Sales Techniques

Assistant Trainer, Xwave & ClientLogic, Moncton, NB 2004 - 2005

Training Classes of 20-30 participants per class on customized ERP systems

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Trained Up-selling modules for a Bell’s ISP division. IE Higher speed internet,

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anti-virus, firewall software

Trained and coached new hires t o operate customized POS/Database

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M anagement systems

Assistant Trainer, Rogers Wireless, Moncton, NB 2002 – 2004

Training Classes of 45-60 participants per class

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Trained and coached new hires t o operate customized POS/Database

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m anagement systems

Trained Up-Selling teach outs, IE: Hardware upgrades, Family Plans,

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a nd Additional Services

Train the Trainer course completed

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FISH! Trainer certified

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Created step-by-step procedures for 'System Outages' with appropriate wording,

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FAQs, and knowledge database

Contract Trainer, Dunn & Bradstreet, Moncton, NB 2002

6 Month Contract

Created and implemented a new training program for Collections department

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that successfully reduced attrition

Created User manuals for customized POS/Database Management systems with

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FAQs, Knowledge Databases and Suggested Wording

Worker, MacDonalds Restaurants, Moncton, NB 1995 – 1997

• Created and filmed a series of instructional videos on corporate policies and

procedures on how to make MacDonalds restaurants more secure for their

employees

Achievements

• Created and filmed a series of instructional videos on corporate policies and

procedures on how to make MacDonalds restaurants more secure for their

employees (1996)

• Implemented a training course for new recruits while employed with Dun &

Bradstreet's Collection department (2002)

• Created the process known as the “Lost and Stolen Program “for Rogers Wireless

(2003)

• Created the process how to handle “system outages” for Rogers Wireless and e-

learning tutorial (2003)

• Awarded the President’s Choice award for delivering exceptional service to my

coworkers at Rogers Wireless (2003)

• I had achieved “Employee of the Quarter” for the 4th Quarter of 2010 and 1st

Quarter of 2011, I was the number one salesperson in December nationally, and

the number three salesperson in January for Future Shop (2010/2011)

Education

Accounting & Finance, Oulton’s Business College 1999 – 2000

IFIC 2007 – 2010

LLQP 2007 – 2010

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