Warehouse
Resume:
GARY E. WOLF
**** ******** ***** ****: (***) **3-
E-mail: ********@*****.***
PROFESSIONAL PROFILE:
High quality work while meeting internal time specifications. Motivated
with proven leadership ability; skills include:
Certified Forklift Driver
Inventory Control Management
Proficient in MS Word: Excel, Power Point, Access, Word and Outlook
Project leadership experience
Technical troubleshooting abilities
Outstanding interpersonal skills
Strong organization and meeting multiple project deadlines
Time Management Skills
Exceptional experience in Call Center Settings
PROFESSIONAL EXPERIENCE:
Synchrony Bank, Kettering, Ohio
Fraud Investigator May 2012 - January 2015
Achievements:
Closing an average of 100 cases daily with 30-40 outbound calls
Managed a high-volume workload within deadline-driven environment
Completed customer service training to learn ways to enhance customer
service satisfaction and improve productivity
Responsibilities:
Review Fraud Cases against credit cards using various software programs
checking for high volume spending and suspicious activities on credit
cards, personal & business accounts. Programs to identify customer's
information using Lexis.com and Innovis
Follow-up phone calls to customers to confirm changes and activity on
accounts
Conduct investigations in fraud claims
Collect evidence and evaluate, track allegations of fraud
Determine intent and origin of fraudulent activities
Home Depot Distribution Center
Monroe, Ohio 45050
Maintenance Associate Warehouse October 2009 - August
2010
Operation Tenant, Industrial Floor Maintenance Equipment throughout 67,000
sq. ft. Distribution Center
Responsibilities:
Picked/Packed of freight
Prepare/Complete order for delivery/pickup according to schedule (load,
pack, wrap, label, ship)
Reorder parts as needed
Experience and trained for Crown electrical forklift equipment
Monitored and Reported damaged freight
Hazard materials trained
Maintained safe work environment by following standards and procedures
Worked with Crown contractors to maintain service orders for fork-lifts on
a weekly basis
Processed Inbound/Outbound freight using RF tracking system for Inventory
LexisNexis
Miamisburg, Ohio 45342 March 1987 - May 2009
Customer Administrative Specialist
Rick Government Group (Federal/State Local)
Achievements:
100% converting 1 yr. to 3 yr. customer contracts within 6 months of
renewals using affordable pricing techniques for budget structure
Responsibilities:
Managed and Supported over 2000 accounts for state/local Law Enforcement
Provided training and support for various software services
Managed Requests for identification/password changes to obtain access
Resolved Billing and Invoice issues based on pricing structure
Marketing Assistant - Event Planning
Achievements
Supported Trade Show Department in scheduling Marketing Events for a full
fiscal year
Responsibilites:
Maintained Trade Show Tool Kits for Small Law
Managed Monthly Department Expenses
Assisted with negotiations of contracts for Vendor Services
Supported Internal Sales regards to literature updates for clients and
internal sales
Support Specialist - Campus Operations and Field
Support North American Legal Market Sales Group
Achievements:
Assisted Marketing Department to help provide literature online to reduce
hard copy cost via website
Trained Sales staff members in Microsoft Applications
Responsibilities
Submitted requests for new installation or repairs
Set up preventive maintenance program to reduce yearly cost
Compile Quarterly Reports for Sales Management teams
Processed, distributed mail and freight from DHL, FedEx and UPS contracts
Processed data retrieval reports through Business Intelligence software
Processed 450 reports monthly for Large/Small Law Worldwide
Support Specialist/Coordinator - Distribution Services
Responsibilities:
Validated all Airborne, FedEx and UPS parcels
Compiled reports to Quality Control specialist regarding inventory, damages
and cost
Operated forklift for loading/unloading freight
Processed and Tracked Inventory on a Daily Basis
Delivered and Picked up mail from Offsite Locations
Separated mail and covered various internal mail runs
Kept Monthly Physical Inventory counts and reports
Facilities Planner/Coordinator and Installer
Achievements:
$100,000 budget control yearly, Reported savings from $15-20,000 a year
over 8 years
Coordinated furniture shipment for new and existing facilities
Coordinated the move of more than 5,500 employee's
Processed all contracted invoices according to Department Budget guidelines
Lowered Maintenance calls by implementing Preventive Maintenance Program
Responsibilities:
Coordinate planning installations and setup of telephonic equipment
Negotiated contracts and pricing with external vendors
Supervised contractors for various projects to meet time-frame
Work with on-site maintenance department to any issues and service calls
Assembling and disassembling of modular furniture
References upon request
Contact this candidate