Customer Service Consultant

CURRICULUM VITAE

PERSONAL DATA

Surname : Dhladhla

First Name : Ntombifuthi Renneth

Date of Birth : 25 February 1973

ID. Number : 730-***-**** 086

Gender : Female

Nationality : South African

Home Language : Swazi

Other Language : English [Read, Speak & Write]

Zulu [Speak, Read, Write]

Marital Status : Single

Health : Excellent

Hobbies & Interest : Netball, Volley ball & Singing

CONTACT DETAILS

Residential Address : 4470 Extension 3

Gwangushe Street

Protea Glen

Postal Address : P O Box 1132

Soweto

1818

Contact No : 078-***-**** or 074-***-****

(011-***-**** (W)

E-mail Address : **************@*****.***

EDUCATIONAL QUALIFICATIONS

TERTIARY QUALIFICATION

Institution : Havatech

Qualification Obtained : [Skills Training & Employment Centre]

Module Covered : PC Engineering [Certificate]

: Introduction to Computing

Ms operating System

: [Dos/ Windows '95/98]

PC

Hardware: PC Maintenance & Support CPU & Related Components

Peripherals & Printer

PC Diagnostics: Dissembling, Assembling Upgrading & Installation

Basic Networking

Software Networking

Year Completed : 2005

Institution : Keyboards

Qualification Obtained : Secretarial Diploma

Module Covered : English (ESOL)

: Word Processing

: Bookkeeping Level 1 : Communication

: Office Practice : Cultural & Life

Skills : Microsoft

(Word, Excel, Publisher, PowerPoint) : Pastel Accounting

Level 1

Year Completed : 1999

Institution : Kelly Green-Oak Secretarial College

Qualification Obtained : Certificate in Practical Computer Course

Module Covered : Introduction to PC's

: Keyboarding Windows

Microsoft Word

Year Completed : 1996

HIGH SCHOOL

Institution : Nganana Secondary School

Qualification : Grade 12

Subjects Completed : English, Zulu, Afrikaans, Biology,

Mathematics & Business Economics

Year Completed : 1994

WORK EXPERIENCE

Name of Employer : Dischem Pharmacies

Position Held : Cashier/Customer Care Consultant

Duties : Greeting all the customers, keep all cash,

discount vouchers, debit and credit

cards slips in the cash register, keeping

all the paper work safe, security, quality

of work, administration, customer service

and general duties of a cashier.

: Switchboard operator, taking messages, bookings arrangements

for our Clinic Sister, data capturing,

filling, typing, photocopying, activate

and issuing of Dischem Loyalty benefit

card, answering customers queries on the

Dischem website and general office

administration.

Duration/ Period : From February 2007 - to date

Name of Employer : Germiston Hospital

Position Held : Administration Clerk

Duties : Placing orders and keep the records,

Telephonic queries to supplier, Arranger quotation from

suppliers, Receipt of deliveries, recording workloads

statistics

daily, Summary of monthly expenditure and other

general office duties

Duration/ Period : From November 2005 - April 2006

Reason for leaving : Internship Completed

Name of Employer : Centre for Education Policy Development

[CEPD]

Position Held : Administration Clerk

Duties : Render reception duties and assist with

general administrative tasks, handle the switchboard and

assist at the front desk, photocopying, binding, data

capturing, filing, faxing, typing, assisting the

conference division, assisting with special project, making

tea, ordering of stationery and other administration duties

Duration/ Period : From August - October 2005

Reason for leaving : Contract Expired

REFERENCES

Contact Person : Mr. Grant Vining

Position Held : Store Manager

Company : Dischem Pharmacies

Contact No : 011-***-****

Contact Person : Ms Tshepiso Masuku

Position Held : Senior Admin Clerk [Mentor]

Company : Germiston Hospital

Contact No : 011-***-****

Contact Person : Ms Shatadi Moswane

Position Held : Admin & Conference Manager

Company : Centre for Education Policy Development

Contact No : 011-***-**** ext 214

[pic]

Contact this candidate