Customer Service Human Resources
Resume:
Anastasiia Tkachenko
Toronto, ON, Canada
***********@*****.***
Summary: A dedicated professional with experience in the hospitality industry, specializing
in maximizing profit while facilitating positive guest experiences. Looking to contribute my
experience and skills while furthering my career in a positive work environment.
Highlights and Qualifications:
• Proficiency in Microsoft Office, MS Project, Visio
• Knowledge of using HRIS
• Excellent listening skills and the ability to ask probing questions, understood
concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and
adapt to change within a fast-paced business environment
• Self motivated and team player
• Outstanding phone etiquette
Education:
Post-Secondary Diploma Program, Business-Human Resources Management
George Brown College, Toronto, ON September 2013 – April 2015
Work Smart Campus Certification March 2015
Work Experience:
Hostess June 2014 – Present
El Catrin (Distillery Restaurant Corp.) Toronto, ON
• Serve as the first point of interaction with guests, facilitate positive guests
experiences
• Ensure all reservations are sat in a timely manner
• Answer phone calls, take messages, and return missed calls
• Train and develop new employees
• Valued member of restaurants Health and Safety Committee
• Provide necessary support to management team
• Set up dining rooms and make reservation arrangements
• Assist in the booking of all reservations
Server /Bartender February 2013 – August 2013
Madison Pub, Toronto, ON
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• Served guests in a timely and pleasant manner
• Obtained revenues, issuing receipts, accepting payments
• Resolved any customer issues that arise
• Stayed updated on current menu choices, specialties and menu deviations
• Contacted potential customers to arrange appointments
• Resolved any sales related issues with customers
Assistant Manager August 2012 – January2013
ACME Burger Company, Toronto, ON
• Balanced all transaction at the end of the day for cash reconciliation
• Maintained a customer database
• Supervised all employees during their scheduled shifts
• Delivered cashier service through excellent customer service
• Managed large number of orders during the rush hour
• Dealt with all customer inquiries and complaints
Recruiter August 2011 – May 2012
Prom Invest Bank, Kiev, Ukraine
• Maintained documentation of employees work history, absences and work order
information in the database
• Created, posted and maintained job ads on job boards
• Effectively screened and interviewed applicants
• Ensured work orders are full filled at all times
• Managed all aspects of the recruitment process
• Performed quality calls to candidates providing the information about the assigned
position
• Successfully hired employees for different branches
References:
Available upon request
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