Customer Service Quality Control

B RYA N R . D A N C O E S

***** ****** *** ***** *****: 832-***-****

Spring, TX 77373 Email: *************@*****.***

W A R E H O U S E I N V E N TO RY P R O D U C T I O N L E A D

Top-performing Warehouse and Inventory manager credited with combining leadership, material handling expertise, and

organizational skills to oversee and maintain warehouse integrity. Strong expertise in production supervision and organization.

Highly accomplished in establishing and maintaining workplace safety and providing safety training.

AREAS OF EXPERTISE

Proficient Kitting Experience Inventory Control/Management Customer Problem Solving

Policy and Procedure Development Quality Control Budget Management

Warehouse Receiving Customer Service Training and Troubleshooting

PROFESSIONAL EXPERIENCE

ATC INDUSTRIAL, Houston, TX 2012 – Present

Lead Kitter-Rankin Road Facility

Lead Kitting team in performing all daily operations, including workload scheduling, work order processing, and

pulling and charging of parts.

Supervise assembly of repair kits for production and field use.

Assist customers with issues on incoming parts and kits shipped in from other ATC locations.

Manage monthly budget and goals. Provide reports using SAP system, MS Word and MS Excel.

CRANE WORLDWIDE, HOUSTON, TX 2009 –2012

Material Handler III (Account Verification)

Led receiving process, ensuring swiftness and accuracy. Verified an average 70 freight orders (150 line items) daily.

Oversaw receiving, inventory control, and warehousing, paying strict attention to details.

Verified deliveries matched vendor packing lists and resolved inaccuracies. Keyed freight information into system

using C2C.

Analyzed OS&D reports to ensure accuracy and integrity, correcting discrepancies and inaccuracies.

Provided on-site training and troubleshooting.

Maintained workplace security and safety per federal statutes.

Retained records on damaged goods and returns.

VAREL INTERNATIONAL, H OUSTON, TX 2007 –2009

Material Handler II (Inventory Control)

Created and implemented new procedures for maintaining inventory control and decreasing shrinkage.

Supervised and ensured maintenance of quality control standards.

Cut graphite and steel per blueprint specifications.

Placed orders for warehouse stock replenishment. Received, documented and stocked merchandise.

CVS DISTRIBUTION CENTER, CONROE, TX 2006 –2007

Forklift Driver (Warehouse Equipment Operation)

Operated forklift and other bulk material transportation devices to load and unload freight.

Used WMS system to locate and pull all incoming and outgoing freight.

Maintained perfect safety record while maintaining high level of production.

GULF STATES TOYOTA, H OUSTON, TX 2003 –2006

Pre-Delivery Inspector (Quality Control Inspection)

Ensured quality control standards were maintained and that vehicles matched product specifications

Client Name Resume, Page 2

prior to delivery.

Paid close attention to detail while inspecting electronics and leather installation.

Maintained safety and accuracy.

PROFESSIONAL EXPERIENCE CONTINUED

KOHL’S #549, SPRING, TX 2001 –2003

Receiving Supervisor (Receiving Management)

Directed staff of 20 full-time employees in warehouse responsibilities of truck unloading, preparing merchandise for sales

floor, and stocking inventory.

Trained employees in dock and delivery and proper safety and handling procedures.

Maintained balance between the budget, schedule, and production per set guidelines. Resolved time limitations and

scheduling conflicts.

Managed back stock and inventory, insuring proper placement of stock.

COMPUTER SKILLS

MS Word, MS Excel, C2C, SAP, WMS

Contact this candidate