Operations Management, P&L, Budgeting, Marketing & Sales Management

Rahul Gopal Mathur

(Add: *** Gagan Vihar, Near Preet Vihar, Delhi - 110051

( M: +91-999******* ( T: (91) 11 -22421231 ( E:

****************@*****.***

Available for Relocation and Extensive Travel

General Manager

Drive Business Performances into Competitive Advantages for Hotels &

Resorts through Vision and Revenue-Generating Operational Leadership

. Over 20 years' experience as a Top-Performing hospitality professional.

Currently, General Manager, steering Business development, Operational

efficiencies, and Strategic sales and marketing initiatives for hotels,

resort & restaurant properties. Provide leadership for up to 120

employees with multi-unit responsibility for 42-214-room properties.

Execute a "clear vision and voice" to align with high ethical standards

and cultures of discipline that value integrity and a transparency in the

core business. Always deliver. Trained at TAJ Hotels and Leela Palaces &

Resorts

SELECT PERFORMANCE HIGHLIGHTS & BENCHMARKS

. Liaise with Indian agencies to start-up operations

. Played key role as GM and S&M Head, in leading airport, suburban, city,

and historic hotel properties to unprecedented market share, revenue, and

profit.

. Closed an average of 35% of all leads and achieved between 110% and 120%

of projected monthly sales goals during tenure.

. Earned Four (04) awards for Excellence in various assignments.

. Developed a high-performing team that led hotels to their highest market

share, revenue, and profit in their operations.

. Empower sales teams and HODs to anticipate trends, create opportunities,

and drive quality. Result: Top Customer Service ratings in every hotel.

. Requested by upper management to assist as Task Force GM with conversion

properties, and GM training and development.

. Combine entrepreneurial drive with business-management skills to drive

gains in revenue, market share and profit performance.

. Communicate a clear, strategic sales vision, effectively training and

coaching both veteran and junior sales team members.

. Cultivate excellent relationships with new prospects and existing

customers.

. Able to turn around lagging operations and prepare companies for fast

growth and profitability.

. High level computer skills including Opera, IDS, Excel, Word and Power

point.

. Strong business development capabilities in New Markets with experience

in working with expatriates.

Skills

New Business Development Turnaround & High-Growth Strategies

P&L Management Customer Relationship Management

Strategic Planning Staff Training & Development

Operations Management Contract Negotiations

Key Account Management Budgeting & Forecasting

Professional Experience

Project Management - Operations, Sales & Business Development - 2011 to

Present

VMR Hospitality: - StayWell Hospitality, Park Ascent hotel, Clarens hotels.

Country Inn & Suites, Trac Representations,

Advanced to project management role, as a GM, to serve as a key member of

executive team developing operational readiness & sales strategies for the

hospitality company. Direct a team of sales managers and operating staff.

Formulate marketing, brand planning and business-development strategies to

drive revenue growth.

Outcomes:

. Successful start-up initiatives in liaising & operations for new

businesses in Indian hospitality industry.

. Key initiatives undertaken, in companies, to launch products in new

markets or increase revenue to existing business by: pricing strategy,

implemented effective promotional strategies, trained a high-performance

sales team and helped boost corporate image to a turnaround success

story.

. Achieved annual sales volume as per budgets.

. Achieved 2011 Bravo Zulu Performance Award for outstanding results

. Led the growth of sales & operations of hotels from 70 to 300 employees.

Established a competitive sales force by offering aggressive training,

lead by example, compensation, desirable benefits packages and

performance-driven sales-incentive programs.

. Improved sales policies and practices. Defined the sales cycle, created

accurate job descriptions and developed standards for customer

relationship management.

Sales Management, - 1994 to 2010

Leela Hotels & Palaces, FedEx, Arthur Andersen incubation, Radisson MBD,

Mosaic Noida, Country Inn & Suites Sahibabad

Initiatives involved direct sales of services such as, Aircraft cargo space

& hotel products to corporate accounts in nine Indian metros. Prospected

for customers through corporate cold calls, referrals and networking.

Qualified leads, negotiated with corporate customers, closed deals and

managed accounts.

Outcomes:

. Closed an average of 35% of all leads and achieved between 110% and 120%

of projected monthly sales goals during tenure.

. Targeted and penetrated a competitive market. Added corporate accounts

and converted many customers from competitors' services. Recognized for

routinely exceeding budgets.

. Established relationships within a Fortune 500 company and guided sales

representatives to close deal generating [pic]1.5 Cr. in recurring annual

revenue.

. Orchestrated successful promotional campaigns, including a special offer

that penetrated market territory by 6% in one day.

. Marketing initiatives includes successful seminar for the logistics &

ecommerce industry - attended by 800 people

Career starter - 1988 to 1991

Citi Shoppe, New Delhi

Started working with over the counter retail operations with door to door

direct sales

Outcomes:

. Understood operating systems & re-structured service standards resulting

in repeat clientele.

. Channel sales increased profitability by 25%.

. Over the counter sales over achieved sales targets by 13%.

. Direct to Home sales - Increased sales by 45% & resulted in increased

level of customer relationship.

Education & Training

United Business Institutes, Belgium

Master's in Business Administration, Major in General Management, 2014

National Council of Hotel Management, Catering Technology & Applied

Nutrition, Chennai

Diploma in Hotel Management, 1995

Mount Carmel School, New Delhi

AISSCE (Class XII), 1988

Professional Development:

. Trainings at TAJ Hotels and Leela Palaces & Resorts

. Essential Selling Skills - Buyer-Seller Relationships

. Advanced sales workshop

. Microsoft office training - Word, Excel & Power point

interests

Travel

. Have travelled to Singapore, Dubai & various cities in India, with

keen interest in the demographics of these places travelled.

. Have represented Kenya tourist board through Trac representations in

marketing Kenya as a travel destination for Indian travelers.

Culinary Art

. Have keen interest in cooking global & Indian cuisine, exploring

diverse techniques and local ingredients that has resulted in making a

network of different nationalities.

Languages

English & Hindi - Read, Write & Speak

Punjabi & Tamil - working knowledge

Passport No.: J2526795 ( Place of Issue: Delhi, India (

Date of Issue: 16th August 2010 ( Date of Expiry: 15th August 2020

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