Customer Service Assistant

CURRICULUM VITAE

G. VIVIAN ROSITA

Residential address

10\661A Kottarathilmyalil House, KRA 2/4

Sainik ashram Road,kusmagiri post, kakkanad,

Cochin 682030

Contact Ph. No: Mob 91-813******* / 871-***-****

Email: ***********@*****.***

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Career Objective

Seek a prerogative post in a challenging environment; establish my

knowledge and skill in the growth of the organization.

Academic Credentials

(B. C. A) Bachelor of Computer Application.

Education Profile

DEGREE COLLEGE / INSTITUTION

St. Joseph's College for Women,

B. C. A Tirupur.

ACP Indian Computer Academy

Experience

Having 2 years of relevant experience as a CUSTOMER SERVICE

EXECUTIVE M/s. VODAFONE STORE Tirupur (July 2005 to Aug 2007), 6 months

as HR Executive in MAXELL CONSULTANCY Chennai (Sep 2007 to Feb 2008) and 4

months as Marketing Assistant in Technowave Id Systems (July 2014 to Oct

2014) with very good communication skills promoting the concern with

systematic procedure, confident in taking up challenging assignments

meeting targets ultimately providing customer satisfaction.

Job Responsibilities as Customer Service Executive

. Handling customer queries.

. Issue Resolution.

. Revived the old customers by giving active support and training.

. Handled the total office administration (Daily reports and month-end

reports with employee leave details sent to the circle office.

Implementing Induction programs and establishing field executive

incentives)

. Conducted interviews for VAS executives.

. Coordinated between customers - Head Office

. Increased the clientele by providing and lead managing the entire

showroom.

. Conducting induction trainings, meetings, and awareness classes to

various classes of workers.

Job Responsibilities as HR Executive

. Developing & managing ongoing client relationships - both on the phone

& face to face

. Internet research, data mining, market analysis, statistic report

. Sourcing suitable candidates via networking, advertising & referrals

. Maintaining candidate networks

Job Responsibilities as Marketing Assistant cum Admin

. Created potential database of solicited verticals.

. To generate CRM users month-end report.

. Pricelist Management - Weekly update and share it with Sales Team and

Support Team

. Co-ordinate with Customers and Technical Support Engineers.

. To maintain and generate month-end report on installation and

service.

. Daily and Month-end reports with leave and Attendance.

. Sent Marketing Campaign using ACT-ON Software.

. Checking Emails and ensuring a timely responses to all inquires

. Screening Phone Calls

. Providing information to callers.

Strengths

. Dynamic and confident of handling any kind of situation ultimately

satisfying the precious customer.

. Focused on customer and result orientation.

. Motivation efficiency in organizing and implementation of customer

camp programs

. Expertise in customer analysis.

. Have excellent communication skill

Software Expertise

Web development tools : HTML, ASP.

RDBMS : MS-Access, Oracle, MS-SQL Server.

Languages : C, C++

Packages : VB 6.0, ASP, MS-Office.

Web Designing : HTML, ASP

Operating Systems : Windows 98/2k/NT, MS-Dos, Windows XP.

Project Profile

UG Project Title : Online Textile Shopping

Developed For : Ms. RAAGAM EXPORTS, TIRUPUR

Software used : Asp, MS-Access.

Co-Curricular Activities

> Co-ordinator in "FRISSON 2003" in Inter-college meet held in & Janson

School of Business, Karumbathampatti.

> Co-ordinator in "Dronefest" in Inter-college meet organized by

Rotary Club, Tirupur.

> Won 2nd place in Group Dance Inter-college meet held in Nirmala

College, Coimbatore.

> Fine Arts Secretary in the year 2003-2004

Personal Profile

Date of Birth : 03 - 09 - 1982

Sex : Female

Marital Status : Married

Nationality : Indian

Linguistic Abilities : English, Tamil and Hindi (partly)

Hobbies : Reading Books and Listening to Music.

Declaration

I hereby declare that the informations furnished above are true to the

best of my knowledge and belief.

Place: Cochin

(G. Vivian Rosita)

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