Customer Service Management

DOUGLAS W. GRAY

**** ********** **, ********, **, 37067

****@******-********.*** 704-***-**** cell

Experienced business and executive coach, with expertise as a thought

leader and consultant in leadership development, talent management,

assessments, organizational consulting, talent analytics, business

development, technology and change management.

Actively seeking a fulltime position with a brilliant community where I can

maximize my strengths in strategy, focus, agility, and ideation.

Experience:

President, Action Learning Associates, Inc. 1997 - present.

1) Provided executive coaching and leadership consulting services to

600+ business leaders globally. See www.action-learning.com for details.

2) Provided organizational assessments and consulting on job

satisfaction, customer service, change management, succession planning,

strategic development

3) Provided 300+ individual assessments on leadership competencies,

using 10+ inventories, in multiple business sectors

4) Provided 60+ leadership training programs, to thousands of

leaders, on technology, productivity, management, change, throughout the

world

5) Published 20+ articles, 2 books, video book (VOOK), 75+ client

testimonials, and 70+ blog articles

Proven F500 client expertise in Technology (Microsoft), Energy (Shaw

Power (now CB&I), Duke Power, Hess), Manufacturing (Husqvarna) and

Financial (American Express, Wells Fargo, Bank of America.)

Engagement manager and Executive Coach, CoachSource, September 2013-

present. Virtually manage coaching and consulting engagements with the

largest global network of leadership coaches, co-founded by Marshall

Goldsmith. Current clients include VF (31 brands), Brown-Forman (17

brands), and Humana Health.

VP, Consulting Solutions, The Work Institute, 11/14-5/15

Developed all aspects of consulting solutions for 150+ research

solutions clients, using proprietary talent analytics software. In only 3

months, created and hosted www.talentsummits.com to foster thought

leadership in Nashville, TN.

VP, Learning and Development, Rich Campe International, April 2008- May

2009. Responsible for attracting and training 18 corporate and business

coaches, managing 12 executive coaches, led design and delivery of monthly

experiential training programs to Shaw Power Group and over 200 people,

developed online delivery content for certification classes at 3 levels.

Our team created 300% growth rate and $1.6M revenue in 10 months.

Co-Founder/ Managing Partner, The 4C Group, May 2009- 2010. Human Capital

Service Provider with online just-in-time coaching software platforms that

drive individual and team accountability.

Director, non-profit, Summer Friends Day Camps, Sandy Spring Friends

School, Sandy Spring, MD 1995-2003. Created 900% growth in 8 years.

Developed the program to $740,000 gross revenue and led 121 staff serving

over 1,100 campers in 53 programs. Developed a staff incentive system;

created a culture where 57% of the staff returned each year; their average

age was 31.

Founding Partner, Intelligent Development, LLC. 2000-2004. Designed an

ICF-accredited consulting organization that helped people and organizations

integrate the full range of human intelligences- physical, emotional,

cognitive, and spiritual.

Co-founded the Leadership Development Institute, 2000-2007. Developed and

led a 14-day training program for managers and leaders at the University of

Maryland, College Park, MD.

Subcontractor for executive coaching companies including: CoachSource,

Manpower/ Right Management, Pivot Leadership, Executive Development

Consulting, PeopleTek Coaching, Artful Leadership, Transformational

Leadership, National Leadership Institute, Business Coaching Institute at

NC State University, 2003 - present.

Senior Program Manager, Outward Bound Schools, 1982-2003. Designed and

delivered 30+ corporate training programs that included organizational

development for thousands of business leaders. Worked at Baltimore, MD,

Boston, MA, Bethel, ME, Rockland, ME, Ely, MN, Ullswater, Cumbria, England,

Asheville, NC.

Education/ Certifications:

PhD student in Organizational Leadership at the Chicago School of

Professional Psychology, 1/2014 - present.

M.A. in Liberal Studies, Dartmouth College, NH, 6/92. Psychology. Thesis:

Adolescent Risk Taking: A Longitudinal Study

B.S. University of Minnesota, Minneapolis, MN, 12/82. Majors: English and

outdoor education.

Hamilton College, Clinton, NY 1978-1980

International Coaching Federation, PCC certified, 6/06 to present

Hogan Predictive Leadership Assessment Suite Certified, 10/13

Executive Assessment Institute, Talent Management Certification, 6/11

Change Works, Change Grid Certified, 11/10

iPEC certified Energy Leadership Coach, 11/08

TTI-DISC Certified Professional Behavioral Analyst, since 4/98

Coach Training Institute (CTI) graduate 6/03

Author:

Passionate Action; 5 Steps to Creating Extraordinary Success in Life and

Work (June, 2007, isbn 0-9758841-5-8) Featured at Barnes and Nobles

nationwide, and online.

Adventure Coaching; A Guidebook for Anyone in Life and Work (2004, isbn 0-

9758841-0-7)

8 other digital books currently for sale on Kindle, Amazon, iStore, and at

www.action-learning.com

20+ articles published at www.asse.org/professional-safety,

www.Horsesmouth.com, www.FinancialAdvisor.com

Member:

Association of Talent Development- board member, Professional Development;

American Telemedicine Association; International Coaching Federation;

Society of Human Resource Management; Nashville Healthcare Leadership

Council; Nashville Technology Center

Former member:

Organizational Development Network; 2 Chambers of Commerce; Rotary, Paul

Harris member; American Psychological Association; Society of Industrial

Organizational Psychology; American Society of Safety Engineers; several

advisory boards

Contact this candidate