Customer Service Construction

Location:

Posted:

May 23, 2015

YOLANDA G. JOHNSON

OBJECTIVE

To achieve success in a challenging entry-level position as a laborer with business

customer service background and trainer capabilities. I will effectively utilize my training

and personal discipline to our mutual benefit. Available immediately in the Houston Area.

SUMMARY OF QUALIFICATION

Certified Flagger

Certified Forklift

Certified Qualified Rigger and Crane Signal

Certified Osha 10 Hour Construction Course

Certified First AID/ CPR, AED

Certified Trench and Excavation

Windows, Word, Excel, Outlook, Salesforce, type 50 wpm

EDUCATION

Texas Construction Career Academy – University of Texas Arlington 2015

Liberty University

EMPLOYMENT

Legalzoom

Business Customer service Rep

Austin TX 2010 – 2015

Direct interface with clients to resolve or answer product questions. Trained new employees on

policies and procedures on the functions of the job. Liaison between customer and other

departments to communicate information. Managed multiple assignments proficiently and

efficiently in accordance with productivity goals.

eBay

Fraud Investigator

Austin TX 2013 – 2014

Investigated and tracked online accounts for fraud risk. First point of contact to research, gather

and investigate accounts. Analyzed accounts to determine risk factor. Informed account holders

on ways to minimize risks.

REFERENCES

Available upon request