Customer Service Office

Resume of Amy

Beller

Charlotte, North Carolina *8210 631-***-****

***********@*****.***

Professional Summary

Highly skilled and effective office manager with over 10+ years experience

in all levels of office administration and office management. Excellent

communication, documentation, and problem-solving skills. Expertise in

start-ups and small to medium office management. Experienced in developing

social media sites.

Professional Specialties

. Corporate record development and maintenance

. Social Media Campaign development and maintenance

. Development and maintenance of record keeping process

. Website development using rapid application tools such as Coffee Cup,

GoDaddy

Key Accomplishments

. Effectively researched, designed and implemented a Social Media

campaign that drove Boomer-Living.com to a 33K ranking in Alexa.

. Edited and fact checked content to improve the quality and accuracy of

content

. Implemented process and procedures to schedule and organize content

. Build and maintain weekly newsletters utilizing Constant Contact

Professional Experience

BSLI/Redstring Cornelius, North Carolina

January 2009 to present

Administrator/Office Manager

. Maintain communications with Content Developers and clientele,

including responding to queries, addressing questions.

. Organize and process content on corporate websites

. Maintain Content Developer Profiles

. Maintain Content Scheduling

. Complete additional tasks as needed by immediate supervisor

. Administered computer-based accounting

. Maintain corporate records

. Copyedit content and resolve issues

. Locate and process high level image/graphic content

. Escalate to management Developer/Content issues/actions and

resolutions

. Maintain social media sites

. Maintain office services by organizing office procedures and

operations; control correspondence; maintain filing systems and

recommend needed supplies.

. Provide historical reference by defining and following procedures for

retention, protection, retrieval, transfer, and disposal of records.

. Design and implement office policies in concert with executive team by

establishing standards and procedures; measuring results against

standards; making necessary adjustments.

. Review and analyze reports; summarize information and identify trends

(i.e. social media)

. Maintain professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; participating in professional societies as needed.

. Contribute to team effort by accomplishing related results as needed.

. Communication management, informing others, tracking budget expenses,

customer service, managing processes, developing standards as

required, promoting process improvement, reporting skills,

organizational skills.

. Computer/Technical:

o Microsoft Office Suite

o Expressions Engine Interface to schedule and maintain content

o BSLI in-house database systems (Access)

o Graphics editing tools (i.e. Picasa, fotoflex)

Totally Wholistic, Charlotte, North Carolina

January 1996 to present

Wholistic Practioner/Owner

. Select and utilize most effective treatment approach to help clients

reach their goals

. Help groups build teamwork, improve problem-solving and communication

skills, to face fears and build confidence.

. Develop, organize and maintain content on website

. Maintain general customer service including responding to queries,

addressing questions

. Maintain clientele and business scheduling

. Handle computer-based accounting and business records

. Maintain office services by organizing office operations and

procedures; controlling correspondence; maintaining filing systems;

recommending needed supplies; monitoring website functions, corporate

email accounts.

. Business development and PR

Education

. Doctor of Alternative Healing - Albert University- 2004

. Doctor of Philosophy - Esoteric Studies: Alternative Healing - Albert

University -2004

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