Customer Service
Resume:
Karla Viramontes
SOUTH BEND, IN 46615
********@*******.***
OBJECTIVE: To utilize my communication, analytical, and personal skills in a customer service
focused position in the finance industry.
EXPERIENCE:
Front Desk/Member Services
Copley Family YMCA
3901 Landis ST
San Diego CA 92173
• Offering assistance to guests and provide every essential thing to create loyal and happy
guests.
• Performing front as well as back of house duties for the satisfaction of every guest..
• Answering phone calls
• Ability to Multi-task
• Assisting Manager on duty with their tasks
• Taking payments of customer’s memberships, childcare, and other programs the YMCA
offers.
Cashier
Ace Parking
Hilton La Jolla Torrey Pines
0950 North Torrey Pines Road
La Jolla CA 92037
• Demonstrate a guest-driven service style with a sense of urgency for accuracy, efficiency
and customer service.
• Consistently model the company core values and service standards.
• Always speak professionally and graciously, smile and maintain eye contact with
guests and use their name throughout the interaction.
• Process parking transactions accurately, calculate fees, collect payment and offer an
appropriate departing comment.
• Maintain personal security of bank and cash transactions.
• Track all overnight hotel guests’ names and room numbers to ensure accurate postings for
parking charges.
• Ensure that the booth, gates, and surrounding areas are clean, orderly, safe and operating
efficiently.
• Submit complete and accurate reconciliation reports and all data required to assure proper
billing and revenue accountability.
• Perform any functions or tasks listed on shift checklists.
Sales Associate
GAP Outlet
4211 Camino de la Plaza
San Diego CA 92173
• Maintains work area and sales floor standards to promote a safe working and shopping
environment and to maximize the customer shopping experience.
• Uphold all company policies as outlined in Employee Policy Guide and Code of Business
Conduct
• Perform all merchandise handling and visual tasks to standard throughout the store:
• Demonstrate effective communication when interacting with customers, co-workers and
managers.
• Perform re-ticketing and re-pricing as required.
• Process markdowns at the company productivity standard.
• Perform stock checks for customers and in collaboration with stock team.
• Maintain the sales floor, fitting rooms and cash-wrap areas.
• Locate merchandise for customers in-store, over the phone and via Merchandise
Locators.
• Process and run go-backs.
• Perform recovery duties throughout the day and at closing.
• Thank all customers and invite them to visit again.
• Recognize and responds appropriately to customer cues.
• Demonstrate knowledge of Loss Prevention techniques.
• Use resources as appropriate to assist in providing service to the customer (i.e. displays,
product information, co-workers)
• Answer customer questions quickly and accurately.
Cashier and SCAN DEPARTMENT
Vallarta Supermarket
901 E.Euclid Ave
National city, CA 92105
• Operate cash till, balancing the till at the end of your shift.
• Greet all customers in a friendly manner.
• Complete all sales transactions: Cash, Credit Card, Debit Card, WIC, and Food Stamps.
• Cash checks in accordance with policy.
• Bag merchandise after sales transaction is completed and paid for.
• Thank customers for their patronage.
• Maintain a clean workstation.
• Walk produce department daily.
• Know weekly specials.
• Sign in and out for breaks.
• Scan items per minute within policy.
• Follow the cash irregularities policy.
SCAN DEPARTMENT: Print Weekly advertisements tag changes, price verifications,
inventory, check for out of date tags.
Sales Rep
Cricket Wireless
1315 E.Valley Pkwy
Escondido CA 92025
• Helping customers with disputes or problems with their phones and bills.
• Fielding Phone calls and questions
• Programming and transferring cell phones
• Opening and closing store, including doing the nightly deposits
• Basic secretarial work, including; storing and filing records
EDUCATION:
Chula Vista High School 2002-2006 High School Diploma
San Diego State University 2006-2007 General Studies
Southwestern College 2007-2008 Transfer Studies
SKILLS: I can multi-task, I am also bilingual, and know how to handle customers in hard/hectic
situations.
Contact this candidate