Customer Service Manager

John Bernardo

**** ***** ***** ****** ** ***** Cell: 562-***-**** Email: ************@*****.***

Summary of Qualifications

Management professional offering ten years of experience & leadership in Operations, Administration & Accounting

MS Word, Excel, PowerPoint, ACT & Mac Proficient QuickBooks Capable Skilled with Social Media & Adobe CS

Employment Experience

Owner

DR. TiFT Consulting Services Downey, CA 2010-present

New small business startup consulting

Implemented accounting (A/R, A/P, Payroll) procedures, human resource standards, insurance, benefits, client services

IT management, marketing and public relations

Consumer home-based computer tutoring/schooling

Transportation & Administrative Manager

Corinthian Int. Parking LA Culver City, CA 2013-2014

Payroll, billing & human resources administrator

Manager FlyAway LAX bus service subdivision & transportation compliance director

Marketing & promotional director

Office expenditures, logistics & equipment procurement

Customer service & vendor point of contact

Operations Manager

Wills Communications, Inc. El Segundo, CA 2000-2010

Reduced office expenditures by 20%

Created a positive environment by mediating staff issues and concerns

Increased workflow by meeting all accounting and customer deadlines

In charge of all invoicing, accounts receivable and payable of more than 100 clients and vendors

Responsible for all corporate banking services

Coordinate all staff payroll and employee expenses

Arrange all office operations, including new office expenditures, client contract negotiations and credit collections

Maintain human resources, new employee orientation, customer service manager and profit sharing plan

Maintain company’s database of vendors and clients

Maintain computer network, servers and IT services liaison

Client project controller

Office Administrator

1998 – 2000

Cal West Funding Torrance, CA

Increased customer satisfaction ratings by a factor of three

Achieved 15% reduction in facilities maintenance costs

Increased profitability through successful advertising and expansion

Created activity loss system

Underwrote operating procedures

Education

Bachelor of Science in Communications Associates of Arts in Business Administration

University of Puget Sound- Tacoma, WA Olympic College-Bremerton, WA

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