Customer Service Manager
Resume:
LOTTA VORNWEG
613-***-**** ** Durham Street
**********@**.**.** Kingston, ON, K7M 1J4
OBJECTIVE
To obtain a Junior Event Manager position.
SKILLS SUMMARY
Team Player
Organized
Smart Serve
Customer service
Flexible
Positive Attitude
Proficient in Microsoft Applications
Fluent in German
Punctual
Certified through OFC
EDUCATION
ST.LAWRENCE COLLEGE (Kingston, ON) 2015
Fitness and Health Promotion
ALGONQUIN COLLEGE (Pembroke, ON) 2012
General Arts and Science Certificate
PROFESSIONAL EXPERIENCE
Housekeeper – MacMillan’s Made to Clean (Kingston, ON) 2014
Cleaned homes to the specifications of each client
Worked with clients to meet their expectations
Server – The Royale Kingston (Kingston, ON) 2014
Prepared and served meals to residents
Kept inventory and performed regular cleanings
Housekeeper – Best Western (Kingston, ON) 2014
Performed tasks required by management checklist.
Monitored inventory.
Housekeeper – Four Points Hotel (Kingston, ON) 2013
Performed tasks required by management checklist.
Stocked and prepared pantry
Housekeeper - Sands on Golden Lake (Golden Lake, ON) 2012
Performed tasks required by management checklist.
Monitored inventory.
ACCREDITED COURSES & CERTIFICATIONS
CPR & FIRST AID November, 2014
Red Cross
Smart Serve 2014
Smart Serve Ontario
Certified Weight Training Instructor 2014
Canadian Fitness Education Services
AODA Customer Service Training 2014
St. Lawrence College
WHIMIS Training 2014
St. Lawrence College
OFC Group Fit Certification 2014
Fitness Practioners Association of Ontario
EXTRACURRICULAR EXPERIENCE
Providence Care – (Kingston, ON) 2015
Assisted with employee wellness programing
Assisted with recreational planning
The Royale Kingston – (Kingston, ON) 2014
Assisted residents with physical activity
Planned and organized presentations and classes
Trillium Ridge Centre – (Kingston, ON) 2014
Taught residents group fitness classes
Worked with residents in private and group settings
Barry’s Bay Special Olympics – (Barry’s Bay, ON) 2012
Assisted coach with teaching skills
Taught members skills specific to basketball
References
Jeff Raisbeck
Co-Owner
Sands on Golden Lake
13163 Highway 60
Golden Lake, Ontario
Natasha Agaoglu
Professor
Fitness and Health Promotion
St. Lawrence College
100 Portsmouth Avenue, Kingston
613-***-**** ext. 1109
Danielle Gowdy
Co-Ordinator Recreation, Leisure, and Exercise Programs and Volunteer Services
Providence Manor
275 Sydenham Street, Kingston
613-***-**** ext. 3160
******@**************.**
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