Customer Service Human Resources
Resume:
Shavonna Newell
** ******* **. ******* **, *****
(Cell) 919-***-****
May 22, 2015
Dear Hiring Professional,
I am extremely interested in the job that needs to be filled. If you are still in need of a
qualified applicant, please take the time to view my qualifications. You will find that I
possess the required skills to transition into this new role. I have extensive experience in
administration/customer service/human resources and pride myself in having very strong
communication skills. I have been ready to change out of education into full
administration and hope you see my dedication to my employment by viewing my resume.
My personal qualities combined with my diverse experience will contribute to the overall
morale or your office. My communication, time-management skills, positive attitude and
genuine love for people are a perfect match for this position.
My enclosed resume outlines my experience and skills. I look forward to taking the next
steps with you.
I appreciate your consideration,
Sincerely,
Shavonna Newell
***********@*****.***
SHAVONNA NEWELL
49 Herndon Ct, Clayton, NC 27520 P: 919-***-**** E: ***********@*****.***
AREER OVERVIEW
C
Dedicated and focused assistant who excels at prioritizing, simultaneously completing multiple tasks, and effectively
utilizing extraordinary service through face to face contact and phone interactions with clients in an efficient, accurate,
and professional manner.
ORE STRENGTHS
C
•
• •
Microsoft Office Proficiency Strong Interpersonal Skills
• •
Meticulous Attention to Detail Self-Starter
ROFESSIONAL EXPERIENCE
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DIRECTOR OF OPERATIONS, Spinning Wheels Learning Center, Fuquay-Varina, North Carolina 2007 – Present
• Responsible for all hiring and training for all positions
• Maintain all email correspondence with clients and potential clients
• Attracts potential clients by helping with service question; suggesting services accordingly to the need
• Handle all inbound and outbound calls concerning inquires, payment, and pricing of services.
• Post open positions via the Internet and on company and social media websites.
• Handle and maintain all state required paperwork concerning staff and customers.
• Handles all tuition payments and budgeting within the company
TUTOR, Davis Afterschool Program, Fayetteville, North Carolina 2005 – 2007
• Handled all inbound and outbound calls concerning services.
• Coordinated after school tutoring hours with other teachers to assist students in need of extra attention.
• Created and enforced child based hands-on curriculum to promote students interests and receptive learning.
• Combined discipline plan with effective measures and various lesson plans to increase concentration,
participation and progress student accountability.
DUCATION
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Director Credential (Level 1 Administrator)
Stanly Community College Albemarle, North Carolina 2014
Teaching Credential
Stanly Community College Albemarle, North Carolina 2007
Accrued Credits
Elizabeth City State University Elizabeth City, North Carolina 2000 - 2002
SKILLS
Office procedures, Communication, Supply management, Social media management marketing, Customer service,
Staff training, Confidentiality, Phone and Email etiquette, Quality Focus, Problem Solving, Documentation skills
References upon Request
Contact this candidate