Charge back, Collections, Fraud, Credit Cards, Account Receivable
Resume:
Ada Terry
Brooklyn, New York, 11207 United States
****.*****@*****.***
PROFESSIONAL EXPERIENCE
BORDERFREE, INC, New York, New York United States
Chargeback and Collection Specialist, July 2013 Present
• View and document all current international chargebacks for all payment options provided, such as:
Visa, MasterCard, Discover, JCB, American Express and PayPal.
• Handle each chargeback system such as: OmniPay, Clientline, GlobalPay, American Express and
PayPal.
• Create re presentment documents for each chargeback for different reason codes in accordance with
each credit card’s rules and regulations.
• Review and document all retrieval requests, inquires, first chargebacks, pre arbitrations, and second
chargebacks.
• Investigate all international fraudulent transactions and potential fraud cases.
• Provide statistics to Finance of all wins and losses.
• Create a weekly report to provide analytics to the fraud team to provide insight of possible fraud
trends in different countries.
• Communicate with Logistics operations to stop fraud orders from being delivered and having
shipments returned.
• Communicate with Customer Care to complete debit transactions through the virtual terminal via
Cybersource.
• Generated a standardize document to communicate with customers that created disputes to use as
proof of non fraud, and other related dispute reasons such as: friendly fraud, non receipt of
merchandise, credits not processed, unrecognized transactions, etc.
Collection Specialist, March 2013 July 2013
• Contacted customers via phone and email to collect outstanding balances.
• Processed and captured customers rejected payments via credit card through the Consulate.
• Setup different payment options such as: providing wire transfer instructions, PayPal payment
instructions and sending invoices through PayPal.
• Minimized the company losses by successfully capturing over 90% of customers outstanding
balances.
• Communicated with different departments with different customer related issues such as: non
receipt of merchandise, returns, credits due and general payment inquires.
• Created a daily report of all successful captures
• Created Google sheets listing all rejected captures to ensure all outstanding balances were
categorized by each customer’s account and currency.
AKIDA CORP, Queens Village, New York United States
Accounts Receivable Supervisor, Oct 2011 – March 2013
• Processed all Affordable Housing HUD 202C vouchers each month.
• Completed all HUD re certifications and reviewed financial documentations to ensure our
developments are in compliance with HUD 4350 handbook.
• Reviewed all deposits transmittals and cash flows to ensure accuracy of deposits.
• Prepared all collections status reports, and aging reports.
• Successfully assembled and completed the software conversion of all tenant data into a new
software database.
24 Furman Avenue C-1 Brooklyn, NY 11207 646-***-**** ****.*****@*****.***
• Resolved customer complaints and answered customers' questions regarding policies and
procedures.
• Supervised the work of office, administrative, and customer service employees to ensure adherence
to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provided employees with guidance in handling difficult or complex problems and in resolving
escalated complaints or disputes.
• Trained and instructed employees in job duties and company policies or arrange for training to be
provided.
Accounts Receivable Clerk/ Tenant Lease Security Specialist, October 2008 October 2011
• Processed all security deposits and withdrawals for all developments
• Reviewed all tenant lease security deposits for over 5,000 tenants.
• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper
codes.
• Prepared monthly bank reconciliations for over 60 developments.
• Processed tenant rent payments, daily deposits and updated the respective cash flows.
• Prepared tenant rent bills and distributed to their respective sites.
• Coordinated activities with other supervisory personnel and with other work units or departments.
• Distributed rent rolls, deposits transmittals and cash flows to their respective departments
• Performed general office duties such as filing, answering telephones, and handling routine
correspondence
E D U C AT I O N
Berkeley College,
AAS in Accounting, May 2013
ADDITIONAL SKILLS
• Yardi Voyager Software
• MRI Intuit Software
• Cybersource
24 Furman Avenue C-1 Brooklyn, NY 11207 646-***-**** ****.*****@*****.***
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