Customer Service High School

Michelle Anderson

**** **** ******

New York, NY 10037

Phone: NA

Cell: 646-***-****

E-Mail: ***************@*****.***

Professional Summary

Flexible?seeking a position with a top-tier boutique hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team. Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.

Skills

Diligent

Natural leader

Efficient

Skilled negotiator

Team building

Courteous

Event planning and coordination

Service-oriented

?Fast learner?

Highly dependable

Excellent attention to details

Hospitality background

Front desk experience

Computer knowledge

Work History

November 2011 to Current

jhanifeh New York City, NY

clerical/maintenance

Processed reservations per.

Greeted and welcomed all hotel guests with a smile.

Escorted guests to their assigned rooms, including transporting their luggage.

Reviewed account information and charges with guests during check-out.

Collaborated with maintenance and housekeeping to .

Resolved service-related problems in a timely manner.

Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Verified that personal and payment information on guest accounts was accurate and complete.

Greeted and welcomed all hotel guests with a smile.

October 2012 to July 2014

Jacquelin New York, NY

pet care

Trained and socialized puppies including housetraining and ending destructive behaviors.

Bathed, trimmed and provided other grooming services for domestic pets.

Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.

Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues.

Administered medication, immunizations, and blood plasma to animals.

Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.

Provided emergency first aid to animals as needed.

Sterilized instruments and equipment for necessary procedures.

Education

Current Frederick Douglas academy New York, NY

High School Diploma

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