Manager in store

Yi Ding

***a Evelyn Street, Deptford, London, SE85BZ

Mobile: 077******** E-mail address:

*********@*****.***

Date of Birth: 16/07/1983

Nationality: Chinese

Personal profile:

A self-motivated and hard working MBA graduated student, calm under pressure, good practical

and problem solving abilities. Able to use own initiative and work as part of a team. Strong

leadership skills, including managing and motivating other staff to achieve company objectives.

Nowadays are looking forward to start a new challenging career.

Key Skill and Experience:

* Administration * Customer service * Staff training *Working

within strict deadlines *Reception *Retail Sales *Computer literacy

*Supervision *Fluent Chinese

Education:

2012---2013 Cardiff Metropolitan University

Master of Business Administration (MBA)

2009---2010 University of Brighton

BA (Hons) Business Administration

2005---2008 University of Brighton

Business with Finance (HND)

2003---2005 Hastings College of Arts and Technology

Business Foundation

Working experience:

06/2014-09/2014 Loon Fung Ltd (Deputy Manager)

Handling the daily business and be able to make own

commercial judgements.

1

Helped the family business and communicated with the owner to

motivate team and individuals, handle administrative duties, and

perform human resource tasks.

Dealing both customers and suppliers from different cultures.

07/2010---02/2012 Sainsbury’s (Team Leader)

Assisted the Store Managers to handle the day –to –day tasks, helped them to motivate

staff, handle administrative duties, and perform human resource

tasks, such as recruiting and assessing staff performance.

Dealing with different customers

Be trained well and has a good knowledge of the related

legislations such as the equal opportunities and employment

law, Health and Safety, Food Safety, COSHH etc.

05/2008---04/2010 Costa Coffee (Assistant Manager)

Adhere to the Costa Coffee standards at all times and be an

ambassador for the brand.

Dealing with duties to provide customer service, shift planning,

staff training, ordering stock, controlling stock levels and

wastage, cashing up, payroll and working towards budgets.

Organised and solved daily problems. To Work within strict

deadlines in particularly area as advertising and promoting

products within the store.

Assisted General Manager in the running of the store and be in

charge in their absence.

07/2006---08/2008 EF language travel (Activity Leader)

Research for Tourism products. Studied British tourism

resources and incorporated tour routes and activities in an

innovative manner.

Communication. Liaised with Chinese sales office, transport

suppliers, host families and other business partners between

China and the UK

Budgeting control. Undertake Budget planning for each

programme. Make determinations on pricing, cost management.

Always control cost under budget by sourcing the best cost

-effective routes.

2

Response instantly to changes in weather and other accidents

with strong problem solving skills

Customer relationships, Established extensive relationship with

the Chinese sales office and clients by discussing the client's

requirements, carrying out surveys and analysing customer's

feedbacks regarding to the company's tourism services.

Produce reports. Consistently outperform self in achieving set

targets. Report the achievements and make recommendations on

the business development to senior management.

06/2005---06/2006 China UK Student Union Brighton (Student leader)

Role involved arrange students activities

Contacted with universities and Colleges for the students’ further

study.

11/2003---05/2005 McDonald’s Hastings (Shift running floor manager)

Role involved customer service, area controlling (shop floor),

staff training, shift running, cash and account control, stock

control.

Others and Achievements

Computing: Microsoft Windows XP/Vista, Microsoft Office (Word,

Excel, PowerPoint, and Access), Programming (ASP,

HTML, and JavaScript).

Languages: Chinese as mother tongue

Interest: Like to spend personal free time in gym or play

American pool. Listening music or reading

References:

Available to give

3

Contact this candidate